for starters, i dumped vonage as they were the worst phone service i had. every time the darn internet coughed for a second, i had no phone. when you are severly disabled with a hearing impairment, a phone that works is a necessity.
second, i wouldn't hold your breath about new hd anytime soon.....although, a csr told me yesterday that bhn would match every hd channel added by either directv or dish. i asked her if that was the company line and she admitted yes. i'm only a consumer but i know more about bright house than their employees....amazing, isn't it?
last, i don't think the cell phone pricing is outrageous and i like the fact it links my services. bottom line, bhn might not be cheaper but their customer service is quite good. knowing some supervisors, doesn't hurt either.