I was a a DirecTV customer for nearly 5 years. I switched to Dish because I had purchased a LCD TV, and because of a tree, I could not get HD TV. I figured I would switch to Dish...How different could it be.....
From day one, instalation day, being a customer of Dish Network was terrible.
The day the guy came out to install my Dish he had to use a poll...which was fine. He put it in a bad spot...I asked him to move it, he said he didnt have time and to call an reschedule another tech to come out. I signed the apper work and he left.
I called Dish within 10 Mins., and they told me that because I signed the paper work that they would have to charge me 100 dollars to have a technician come out and move the dish. I argued, they backed down, and another technician came a few days later.
When the technician got there he told me that he "dint dig holes for pole mounted dishes". He said he would be happy to line the dish up, but I would have to dig the hole. I did. To top it off, he didnt have cement. Instead we lugged rock to dump into the hole to lock the pole in place. Luckily he helped me carry the stones.
To top it off, we had a ton of billing issues. My online billing and paper billing NEVER matched. When I called customer service I could NEVER understand them. I mean if you are going to use Indians, at least make sure they can speak english. When I would ask to speak to someone with better English, they would start over and try speaking slower. I never got anywhere.
Today I called DirecTV, and I'm switching back and dropping HD TV. I am paying half of the fee for breaking the service agreement and DirecTV is paying the other half in credits to my bill. When I called Dish Network to tell them I was leaving, they offered me a whopping $25.00 off of my bill for 3 months if I were to stay on as a customer. Ironically, the guy they put me in touch with to retain customers was the firsttime I spoke to someone from the United States.....Too late.
When I left DirecTV, they offered me free HDTV (even though I couldnt get it). Free NFL Sunday ticket, and 2 free months of service if I were to stay...
From day one, instalation day, being a customer of Dish Network was terrible.
The day the guy came out to install my Dish he had to use a poll...which was fine. He put it in a bad spot...I asked him to move it, he said he didnt have time and to call an reschedule another tech to come out. I signed the apper work and he left.
I called Dish within 10 Mins., and they told me that because I signed the paper work that they would have to charge me 100 dollars to have a technician come out and move the dish. I argued, they backed down, and another technician came a few days later.
When the technician got there he told me that he "dint dig holes for pole mounted dishes". He said he would be happy to line the dish up, but I would have to dig the hole. I did. To top it off, he didnt have cement. Instead we lugged rock to dump into the hole to lock the pole in place. Luckily he helped me carry the stones.
To top it off, we had a ton of billing issues. My online billing and paper billing NEVER matched. When I called customer service I could NEVER understand them. I mean if you are going to use Indians, at least make sure they can speak english. When I would ask to speak to someone with better English, they would start over and try speaking slower. I never got anywhere.
Today I called DirecTV, and I'm switching back and dropping HD TV. I am paying half of the fee for breaking the service agreement and DirecTV is paying the other half in credits to my bill. When I called Dish Network to tell them I was leaving, they offered me a whopping $25.00 off of my bill for 3 months if I were to stay on as a customer. Ironically, the guy they put me in touch with to retain customers was the firsttime I spoke to someone from the United States.....Too late.
When I left DirecTV, they offered me free HDTV (even though I couldnt get it). Free NFL Sunday ticket, and 2 free months of service if I were to stay...
to SatelliteGuys Southbound!!!!
