Latency is driving my wife nuts.

[Floydian]

We recently upgraded our dvr to a 625 and we are having some troubles that I hope one of you can help me out with.

1. When we watch a program that has been recorded about every 5 to 10 minutes in there is a pause in the video and a beep and then the video resumes its playback.

2. When I fast forward, rewind or skip 15 sec. it takes the audio a second to re-synch with the video.

We never had these problems with the 510 and my wife is getting upset with me about. Please tell me I have something set wrong or I have a faulty player and this is NOT the norm for this hardware.

 

[KAB]

Having not experienced any of your symptoms, I'd say you've got a defecto. See if you can get it replaced (if you are leasing).

 

[Floydian]

Is that easy to do?

Just call DISH I assume... or should I go through the company that delivered my equipment?

 

[silversurfer]

Call Dish.....

 

[Scott Greczkowski]

Call the folks who put it in and give them a chance to fix the problem, as if you call Dish Network Dish could penelize them by taking $$$ from them for not serviceing them first.

 

[Ziuck]

Revised:

My 625 occasionally does that. One day it can be fine, then the next day it will skip/pause. It has done this since day one.

 

[KAB]

My 625 does that on and off. It has done it ever since I purchased it.

Huh???

 

[TheDishNetworkInstaller]

Mine is only a month old and I've noticed similar skips/pauses. I just thought it was because some one was changing channels or pulling up the Guide on the other tuner and causing a lag issue during the recording because all three of mine are prime time and I know the wife is watching her shows while mine are recording on the other tuner.

 

[RobertsD]

I've had my 625 for almost a month, and haven't had these problems.