First of all we are discounting "FREE" so there really is no way to give a reduction at the point of sale, especially considering that not every sale is going to get installed.
Second of all, I don't think we have ever had an issue of a customer waiting excessively long to receive a rebate or gift with purchase with any of our promotions
As far as shipping, putting a first class stamp on a gift card is like sending cash in the mail. You need tracking, signature and insurance. You know how many times I have gotten calls from customers saying their never received their gift? You need a tracking number with a signature to back everything up, or your taking the customers word for it and shipping out a replacement at your expence.
There is not going to be any shipping charges anymore, and if there is shipping charges them I will re-imburse the customer.
i doubt it will get changed in the advertising. obviously its more profitable to only refund those who actually complain about the fee as most will probably just let it slide.
i get the point the OP is making. whether or not the refund is being given, the problem that made there be a need for the refund is not being fixed. Either advise of the cost of the redemption fee, or lower the amount of the redemption total by 16.00.
Just wants to continue :dead.What part of what Claude said do you not understand? NO shipping charges is what he said. He follows up that, if you were charged, with he'll reimburse it.