ChrisDuncan said:I think installers (or Voom) should look at your location ahead of time to determine what type of antenna you get the first time around. With the standard Winegard antenna, I just got ABC and PBS. I bought my own antenna, a CM 4228, and now I get ABC, PBS, and FOX all the time, and NBC and CBS part of the time. It's not perfect, but it's better than what I was getting. I'm in probably one of the worst locations for OTA reception since I'm over 70 miles from the towers except for PBS and ABC. For people like me they should start out with a better antenna like the channelmaster, that way they wouldn't have to make a second trip to upgrade. I didn't try to get an upgrade through Voom, maybe they would have upgraded for free I don't know, but the antenna was only $65. I don't think the cost is much more than the standard batwing antenna they gave me in the first place.
I live in southern Illinois, and my installer was from Kentucky. I guess some of the installers cover a wide area. A friend of mine just got Voom and his installer was also from KY. Might have been the same guy.
They are supposed to look before they come to your home and see what antenna you will need but most installer will not bring what you need they want to come back and try to paid for a service call acting like they didn't know that the sensor would not work. That is why they ask that all installer go to antenna web and get an ideal of what will be need before you go to the install but most just use it to see what direction to point the antenna and that is it.
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