Joey 4 just shuts off, then gives message, that Broadband Connection Lost

[jackson85]

My Joey 4, will shut off, and give me a message Broadband Connection Lost, and an error code 1305. I have called tech support, want know to what to do to prevent it from happening in the first place

 

[LQQK]

One of our 4KJs has been doing that lately, and it did it again last night. Usually, when it happens, the hopper starts rebooting for no reason.

 

[HipKat]

Error code 1305

• Meaning
  • Broadband connection lost
• Cause
  • Hopper is disconnected from internet or incorrectly connected. Router is not compatible with Hopper system
• Recommended Resolution
  • Attempt a connectivity method that is different from the current method
  • If a router is not allowing Joeys to connect to a Hopper then the Hopper Internet Connector (HIC) is advised

 

[tsunami2311]

I get this error rather often, on joey 4k when it says that I check h3 it connected to and it connect internet just fine. h3 is configure to provide internet to joey 4k. I dont entirely buy that error is "internet" related. if was why does video/satalite feed go out? and if it moca error why is moca signal fine? when the error msg goes away the video is back?

 

[jackson85]

I get this error rather often, on joey 4k when it says that I check h3 it connected to and it connect internet just fine. h3 is configure to provide internet to joey 4k. I dont entirely buy that error is "internet" related. if was why does video/satalite feed go out? and if it moca error why is moca signal fine? when the error msg goes away the video is back?

The weird thing about all this , is that it's only one Joey. If it was the Hopper3 and all Joey's doing this, saying this message on all , then I would say it was my ISP, but it's only with this Joey 4.0, and no other.

 

[njack11]

The weird thing about all this , is that it's only one Joey. If it was the Hopper3 and all Joey's doing this, saying this message on all , then I would say it was my ISP, but it's only with this Joey 4.0, and no other.

Since you have multiple Joeys, swap the one having problems with one that is not. If the problem stays with that Joey, then then it is likely that they Joey is bad and would need to be replaced. If the problem stays at the same location, then there is likely a problem with the wiring to that location.

 

[Scott Greczkowski]

Seems to be a MOCA error with the Hopper that is dropping the Internet channels. When I see this I have to reboot the Hopper then the Internet Connection comes back on the Joey 4s.