Joey 4 just shuts off, then gives message, that Broadband Connection Lost

[jackson85]

My Joey 4, will shut off, and give me a message Broadband Connection Lost, and an error code 1305. I have called tech support, want know to what to do to prevent it from happening in the first place

 

[LQQK]

One of our 4KJs has been doing that lately, and it did it again last night. Usually, when it happens, the hopper starts rebooting for no reason.

 

[HipKat]

Error code 1305

• Meaning
  • Broadband connection lost
• Cause
  • Hopper is disconnected from internet or incorrectly connected. Router is not compatible with Hopper system
• Recommended Resolution
  • Attempt a connectivity method that is different from the current method
  • If a router is not allowing Joeys to connect to a Hopper then the Hopper Internet Connector (HIC) is advised

 

[tsunami2311]

I get this error rather often, on joey 4k when it says that I check h3 it connected to and it connect internet just fine. h3 is configure to provide internet to joey 4k. I dont entirely buy that error is "internet" related. if was why does video/satalite feed go out? and if it moca error why is moca signal fine? when the error msg goes away the video is back?

 

[jackson85]

I get this error rather often, on joey 4k when it says that I check h3 it connected to and it connect internet just fine. h3 is configure to provide internet to joey 4k. I dont entirely buy that error is "internet" related. if was why does video/satalite feed go out? and if it moca error why is moca signal fine? when the error msg goes away the video is back?

The weird thing about all this , is that it's only one Joey. If it was the Hopper3 and all Joey's doing this, saying this message on all , then I would say it was my ISP, but it's only with this Joey 4.0, and no other.