I have been having a difficult time trying to get OTA from VOOM. On my initial install the OTA antenna was not even installed (it's a Wingard Sensar II), thanks to an email to Wilt, a man came out and installed the antenna but would not mount it on my roof (I have a two story house) since he said he was required to mount it on the dish arm. The problem was the dish is mounted on the fence and the antenna is not very far off the ground. On top of that, he did not correctly hook it up so the antenna could be powered by the dish. The result is I get no locals at all. I was lucky enough to talk to a CSR who would put me in a service call for an upgraded antenna and for it to be mounted on my roof, this was a month ago. Three install dates have come and went. Yesterday (the latest missed date) I talked to another CSR who scheduled this upgrade for next Friday. Well today I get a call from "Frisco, Tx." on the caller ID, my wife takes it since I am at work and it is the installer who leaves a number for me to call. I call the number when I get home and it is some financial group that sounds like it has nothing to do with sat., then I try to call the Frisco number and get some other weird business. Strangely, when I hang up the phone it rings again and it is a lady from Installs Inc., she explains that they have cancelled my upgrade (who?) because according to antennaweb.org I can only get one digital station and it is not worth the effort. She says this guy Chris? wants to talk to me about that and my LOS issues (huh?) and I should call him, she gives me the Frisco number again, I call it and get voice mail.
Needless to say at this point I am very frustrated. Is antennaweb.org God? Does this website know all? I live in Ruston, Louisiana, 30 miles from monroe, 30-45 miles from the towers. Monroe has six digital stations broadcasting from that area. I called VOOM again and was put on hold, then all the sudden I was being transferred to Install's Inc. again, then after awhile I was just cut off, no explanation. I tried VOOM again when I got home from work, this time the girl told me Install's Inc. had cancelled my upgrade work order because of the reason I explained, they did not think I was worthy of the time and effort because I "might" only get one station if any. How do they know? I told her I was promised an upgrade and install on my roof and I was not going to be lied to. She said she was going to fill out an escallation form and I would hear from VOOM within two days, I have heard that before. I have been escalated so many times I must be at the top by now. Should I contact Wilt again, or am I just out of luck.
And why are they getting someone from Texas to do my install, I am a long ways from there. Frisco is near Dallas, over 250 miles from my house.
kaw
Needless to say at this point I am very frustrated. Is antennaweb.org God? Does this website know all? I live in Ruston, Louisiana, 30 miles from monroe, 30-45 miles from the towers. Monroe has six digital stations broadcasting from that area. I called VOOM again and was put on hold, then all the sudden I was being transferred to Install's Inc. again, then after awhile I was just cut off, no explanation. I tried VOOM again when I got home from work, this time the girl told me Install's Inc. had cancelled my upgrade work order because of the reason I explained, they did not think I was worthy of the time and effort because I "might" only get one station if any. How do they know? I told her I was promised an upgrade and install on my roof and I was not going to be lied to. She said she was going to fill out an escallation form and I would hear from VOOM within two days, I have heard that before. I have been escalated so many times I must be at the top by now. Should I contact Wilt again, or am I just out of luck.
And why are they getting someone from Texas to do my install, I am a long ways from there. Frisco is near Dallas, over 250 miles from my house.
kaw
