Installer is on the way.

[jerrya72]

The installer just called and said that he is on way and that this is his first install and that it is taking other techs up to 8 hours to complete. Do you think I should download the manuals here for him? I dont' want to insult the guy.

 

[djacobson]

If you want to piss him off on the first call sure. Everyone likes to be told how to do their job by their customers.

 

[jerrya72]

If you want to piss him off on the first call sure. Everyone likes to be told how to do their job by their customers.

That's exactly what I was thinking. But as a professional I always welcome advice.