I think the biggest issue I have about the equipment upgrades is that a lot of customers who purchased their receivers for big bucks were told their equipment is "future proof". Dish bragged about how they can be upgraded via software updates and such.
I was even told that by DNC installer when I bought my receiver.
After listening on the speakerphone to the call my coworker made today to Dish, the CSRs are still telling people that the 942s and 811s will work with any future programming they will offer. And so will the 6000. "We upgrade the receivers from the satellite" the CSR said. The CSR said that the dish may need to be upgraded but that's it.
Not good.
People are spending their hard earned cash not knowing it will cost them even more just to lease what they have already been promised they would own.
I was even told that by DNC installer when I bought my receiver.
After listening on the speakerphone to the call my coworker made today to Dish, the CSRs are still telling people that the 942s and 811s will work with any future programming they will offer. And so will the 6000. "We upgrade the receivers from the satellite" the CSR said. The CSR said that the dish may need to be upgraded but that's it.
Not good.
People are spending their hard earned cash not knowing it will cost them even more just to lease what they have already been promised they would own.