I generally don't have issues or try to milk the system but for some reason this just rubbed me the wrong way.
About a month ago I noticed a free PPV in my account with no notification. Not the first time that has happened so I figured a price increase is coming. Price increase comes a few weeks later with a card in the mail to pick one of 2 gifts. Already have the free preview channels so gift #2 is my only option. But no option is there on the website as advertised. I should note that at this point I figured the PPV was the gift but I wanted to see where this went.
About a week later I finally get around to a chat and tell them there is no Free Gift tab on my account. What answer do I get? Please go to the Free Gift tab on your account.
So again I explain it isn't there. Next I'm told give it 2 or 3 days. I explain I got this a week ago and I'm still told wait 2 or 3 days. Of course I know they are not going to reprogram their website just for my account. But again I play along....
So I chat today about 6 days later. Now I'm told I already accepted the gift in the form of a PPV. I explain I didn't "accept" anything it just showed up weeks before I got the card about the price increase. Then I'm told I used my two PPV that were for the price increase when I rented two movies that he names. I point out that those rentals were back in the summer long before the price increase.
I summarize what has taken place and ask him if he thinks that is good customer service? (I may have also pointed out their loss of customers due to poor customer service). What is his response? "I notice the PPV is unused. I can assist you in how to use it." When I point out that he doesn't get it he says "Is there a movie you would like to watch today?"
I know I have no one to blame but myself for wasting my own time thinking this would go any differently but really, you just can't make this stuff up.
About a month ago I noticed a free PPV in my account with no notification. Not the first time that has happened so I figured a price increase is coming. Price increase comes a few weeks later with a card in the mail to pick one of 2 gifts. Already have the free preview channels so gift #2 is my only option. But no option is there on the website as advertised. I should note that at this point I figured the PPV was the gift but I wanted to see where this went.
About a week later I finally get around to a chat and tell them there is no Free Gift tab on my account. What answer do I get? Please go to the Free Gift tab on your account.
So again I explain it isn't there. Next I'm told give it 2 or 3 days. I explain I got this a week ago and I'm still told wait 2 or 3 days. Of course I know they are not going to reprogram their website just for my account. But again I play along....So I chat today about 6 days later. Now I'm told I already accepted the gift in the form of a PPV. I explain I didn't "accept" anything it just showed up weeks before I got the card about the price increase. Then I'm told I used my two PPV that were for the price increase when I rented two movies that he names. I point out that those rentals were back in the summer long before the price increase.
I summarize what has taken place and ask him if he thinks that is good customer service? (I may have also pointed out their loss of customers due to poor customer service). What is his response? "I notice the PPV is unused. I can assist you in how to use it." When I point out that he doesn't get it he says "Is there a movie you would like to watch today?"
I know I have no one to blame but myself for wasting my own time thinking this would go any differently but really, you just can't make this stuff up.
