I called retention today and I asked if I could upgrade my lame 35hr. D* TiVo DVR to the newer model which can hold up to 100hrs.! Im very happy I did this. Im so tired of having to look out for record space. 35 hrs. is not nearly enough. The CSR was so nice, I could have proably asked for any other offers he could have made me, but Im not good at making deals and such so I just took the deal. I kind of regret not trying to get the handling fee waived. But oh well. Im keep the one I have, but the new one will be a lease. If you are trying to get a good deal from retention I suggest you call and talk to someone who sounds in a good mood and sounds noice off the bat. I called one time just before I taslked to this guy. The person that answered was a femal, and I just had a bad feeling about her so I hung before even saying a word and called back and listened the this guy who sounded NICE off the bat and also sounded like he would know what he is talking aboutm and he did.
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