I am getting screwed by someone

[Camdog916]

I will start by saying I have been a AT&T/Dish customer for 3 years now so I have a bundle package. So I was helping out a friend today with the prices between Dish and Direct TV. While I was on the Dish site I noticed that the prices were a little cheaper then what I was paying. So I went on AT&T bill to see why I was paying more. Well apparently I have the Silver HD and Platinum HD which is a bundle package on Dish's site for $10 but the only problem is that I am paying $10 for each. Yes I am paying $10 for Silver HD and $10 for Platinum HD. So I immediately called Dish and spoke with a guy that works in the Dish bundle area and said that eventually the two package would be "grandfathered" in so that I pay only $10 for both. But he had no idea when that would be. So to fix the problem I needed to sign another 2 year contract for him to take the charge off. The silly thing is that even when he takes the charge off I will still have the Platinum HD because it's already packaged into the Silver HD. How dumb is this?

Well my delima is that I know the 922 is coming out soon and I want to get it as soon as it comes out and if I sign a contract today I have to wait until my contract is up for another upgrade. I think that I am getting screwed over by someone. I know it's not AT&T since they are no longer with Dish so it has to be Dish themselves. I don't know what to do or who to talk to, to get the extra $10 off for the Platinum HD that should be combined with my Silver package. Can anyone help?

 

[boba]

Search is your friend.

 

[whatchel1]

Changing your programming package isn't an upgrade of equipment so it shouldn't apply to your situation.

 

[FriedSlug]

http://www.satelliteguys.us/dish-network-forum/185548-just-got-10-month-platinum-charge-removed.html

Has instructions for getting the charged removed online without talking to anyone. Read it carefully and good luck.

 

[KAB]

This is one of the disadvantages to bundles...the go between. Call Dish and try again. BE CLEAR that programming changes do not re-up commitment.

 

[cosmo_kramer]

This is one of the disadvantages to bundles...the go between. Call Dish and try again. BE CLEAR that programming changes do not re-up commitment.

That's why I got rid of my bundle. I'm saving more and getting more now than I was with the bundle discounts....

 

[oldford]

Not sure that calling Dish will help. As a bundle (ATT) customer, don't you have a special # to call for billing issues?

 

[navychop]

AT&T may have moved to D* but they still have a lot of customers still under Dish. Might want to see about becoming a "pure" Dish customer, if they have not arranged for that already.

I don't think AT&T has talked many people into removing their old dishes and replacing them with new dishes, changing out equipment, learning new procedures and perhaps rewiring. Not sure they're even trying.

 

[pfan1981]

I bundle with Frontier Comm.

I am currently receiving a landline with all the bells and whistles with 100 min of long distance that I never use due to our cell phones.

I am also receiving the top 250, cinemax for .01, 622 in living room, 612 in bedroom, and all in HD.

All for......................$65/mo with all the taxes and bs in there.

I like bundles I can't believe the deal to be honest.

But I can see how you can get bent with them also. My deal runs through the end of the year, so I'll have to make some choices come December.

 

[girdnerg]

I'm bundled with ATT and no problem getting the Platinum charge removed. I called the number on my bill if that helps any. Keep trying.

 

[jesch3]

I too am an ATT customer and I called the number on my bill and it took 10 minutes and it was taken off.

 

[Camdog916]

WOW THIS IS ALL IT TOOK!

[FONT=Arial, Helvetica, sans-serif](03pa*) Chanson R. O2O: hello and how can i help you?
Cameron Huntley: Okay I need some help. Why am I paying an extra $10 a month for Platinum HD when it is suppose to be included in my Silver HD package?
(03pa*) Chanson R. O2O: okay so i got that all taken care of for you your total monthly is 74.96
(03pa*) Chanson R. O2O: Is there anything else that I can assist you with?
Cameron Huntley: you removed the platinum HD charge? Do I still have the channels since it is included in the Silver HD package?
(03pa*) Chanson R. O2O: yes
Cameron Huntley: thank you very much.
(03pa*) Chanson R. O2O: Thank you for chatting with Dish Network, have a great day! [/FONT]