HWS not releasing phone line
- Thread starter glm3072
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I finds it interesting that the HWS has issues. The vip922 was buggy and it also has built in Sling.
But that means you cannot use the callerID feature on the Hopper.
The better solution is for Dish to fix the problem.
Front panel reset hangs up the phone. It happened to me two nights in a row last week with one of my Hoppers (original model) and has not happeed since. Unplugging the phone does not fix it. Reconnect the phone and it's still off hook. Use the reset.
Did you try to just pick up one of your handsets and listen for a dial tone, then return handset, and then check again for dial tone? That is all I do and I get the dial tone without having to do a reset.
Just an update guys. The phone line issue has made it onto the Known Issue board and they are investigating this issue at this point. No work around other than the one I offered at this point of just unplugging the phone line until this is resolved. I will update when I have more information.
Unrelated question, any idea if the HWS HDMI breaking CEC is on the know issue board?
Mitch
Mitch
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Overkill, how? If you just unplug the phone line, it does not hang up - still off hook if reconnected. If you reset, you keep caller ID.
A reboot isn't necessary. Just flash one of your telephone handsets on-off hook a couple of times and the dial tone will return.
New software S308 today, my phone was not dead this morning, maybe our phone problem was fixed. Anyone else notice this?
Dan
Dan
I still show it listed as investigating on the Known product issues, and nothing was listed in the software release for this issue, so I think it is still an active issue.
I was up at 02:50am this morning and my phone line was ok. This has been four or five days in a row. Maybe they have fixed it and still testing to make sure.
