Huh... just got upgraded for free

[madpoet]

DirecTV just called and upgraded my last remaining HDTivo for free to the HR21. No lease fees, no extension to my contract. I had called them a week ago asking if there were any upgrades available, and they told me I'd have to pay $199 so it's nice to get it for free

 

[iwc5893]

Don't be surprised it they extended your contract by two years, despite what they told you over the phone.

 

[madpoet]

I made sure they noted it in my call notes... so we'll see

 

[NutFlush920]

I don't see whats so bad about extending the contract. I love the service. The customer service is a little less then to be desired but, if I never I have to call, I never have to deal with it. I don't plan to leave any time soon. If I can get something such as a hd dvr for free with just renewing my contract I say rock on!

 

[dfergie]

That rocks...

 

[charper1]

Same free deal I got after one of my OLD MPEG2 HD boxes fried a power supply. I too though see no issues with a contract ex.

 

[Jimbo]

I don't see whats so bad about extending the contract. I love the service. The customer service is a little less then to be desired but, if I never I have to call, I never have to deal with it. I don't plan to leave any time soon. If I can get something such as a hd dvr for free with just renewing my contract I say rock on!

I don't have a problem with adding a contract, because I am not going anywhere, but , they could update their contract situation to make it so once you have completed your original contract (2 years) you don't have a contract to deal with again if you upgrade, after all you've already been faithful and stayed 2 years with them.

Jimbo

 

[Zynergi]

Regardless if you add a receiver it ups the contract, if they do tell you it won't get them to confirm that with a mail or email. But don't freak out when the tech asks you to sign a Contract, we are required to have it signed or no install is performed.

 

[talos4]

Out of the blue I received a call from D* telling me that I was eligible for a free upgrade of an HD receiver.

I asked you're kidding right? I already have 2 H20's, 1 HR21/AM21!

She said what about the rec room receiver? Huh? Oh Yeah! H10 MPEG-2. So I said OK. Send it out and I'll hook it up!

No Deal, I HAD to have a Tech come out and install it ay N/C. Ok. Done deal.

The funny part, the tech couldn't figure out how to hook up the audio to both the TV and my receiver.

I haven't even bothered to check if my contract was extended. I don't care. after 12 years I'm not going anywhere any time soon.

 

[madpoet]

Yeah, I told them to just ship me mine. I'll miss my poor old Tivo, but it gets little use these days anyway. I wonder if I could have bargained them for a reduced price on an HR21 Pro....

 

[satjay]

Regardless if you add a receiver it ups the contract, if they do tell you it won't get them to confirm that with a mail or email. But don't freak out when the tech asks you to sign a Contract, we are required to have it signed or no install is performed.

I just got a new receiver sent to me to replace my HDDVR that I was having many problems with. Online I do have a "No commitment offer" under my current services. Would that mean no new contract extention added???

 

[NutFlush920]

I just got a new receiver sent to me to replace my HDDVR that I was having many problems with. Online I do have a "No commitment offer" under my current services. Would that mean no new contract extention added???

It would appear so to me.

 

[Zynergi]

I just got a new receiver sent to me to replace my HDDVR that I was having many problems with. Online I do have a "No commitment offer" under my current services. Would that mean no new contract extention added???

yea it would but the tech is still required to have you sign a lease addendum for any receivers that come off his truck whether it's valid or not.