HR22-100 Dolby 5.1 cuts in/out

[TriumphSM]

I recently had DTV installed and I'm getting choppy audio when tuned to content with dolby digital 5.1. I have a Denon 1802 receiver and I'm using toslink/optical cable connected from the HR22 to the Denon. I've also tried using digital coax and get the same choppy audio. Prior to this recent install, I had cable with an HD-DVR(Sci-Atl 8300), and never had a problem with the audio.

After doing a search here on the forums, I came across a post that suggested there might be a compatibility problem with Denon receivers and the HRXX sat receivers. As suggested, I reset the microprocessor for the Denon. Same audio problem existed. Next I reset the HR22, and same result...choppy 5.1 audio.

And yes, I made sure the dolby digital was turned on under System Setup > Audio. Does anybody have any ideas to get Dolby 5.1 working? I'd hate to have to buy a new receiver to replace an otherwise perfect Denon.

edit: It doesn't effect all channels. I haven't been through every HD channel, but so far I've found choppy audio on channel 101. MaxHD and StzwHD seem to be working fine.

 

[thetech2009]

the big question is do you have the protection plan... it probably the dtv reciever... if you do have the protection plan it can be replaced for free if not the you will have to just pay for a service call

 

[MJfromMD]

there is no "BIG Question" here. This problem IS NOT your Denon unit or the H2x receiver/DVR hardware. It is a KNOWN and well-documented problem with DirecTV broadcast. As you indicated, the problem only ocurrs intermittently, on channels like T101. It blips in/out at about a 1-2 Hz rate. You can switch back to ProLogic II and it works fine, right? Except of course, it's not heard in the superior audio format of DD 5.1 any longer. I also have the Denon AVR-1802. I went through the entire troubleshooting mess with both Denon and DirecTV back in 2008, 2009, and it continues to this day! Just search the DirecTV tech forum or Google it. They will not fix it because it affects a minority of their customer base, but it IS REAL. I was recieving a discount on my bill, but now they stopped that, as well as accepting email from me on the subject.

 

[raoul5788]

the big question is do you have the protection plan... it probably the dtv reciever... if you do have the protection plan it can be replaced for free if not the you will have to just pay for a service call

IF it was the Directv box, the protection plan would have nothing to do with it. A defective box would be replaced for no charge except shipping. The pp would cover shipping. There is no need for a truck roll.

 

[raoul5788]

the big question is do you have the protection plan... it probably the dtv reciever... if you do have the protection plan it can be replaced for free if not the you will have to just pay for a service call

IF it was the Directv box, the protection plan would have nothing to do with it. A defective box would be replaced for no charge except shipping. The pp would cover shipping. There is no need for a truck roll.

 

[jdspencer]

Please check the date of the original thread.