Not sure. He did say in order to activate the $18/month rebates I would have to call a toll-free number after my system is installed.
Not true. The $18 off deal is a special deal should have a code, if not you only have the standard $13 off. The similar thing happened to another person he called back and after a few rounds they give him an extra $10 off for 12 to make him happy and he verified it on his online acct list with a special code. BTW this was done before installation, once installation is in it will be a new ball game, usually it needs more effort to get things after that and the success ratio also drops.
You do have the AAA deal (B6291/020), and $99 for the second HDDVR is normal as long as you paid $198 plus tax for two HDDVR's.
The referral deal does not show up on the list but you can call them to verify. Everything else you want to see them on your list, can't take their words for it.