How much is the Hopper upgrade costing you?
- Thread starter Mike Russo
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Jonhern said:
It is extra. You have to get a Sling Adapter.
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INDEED... I'll never understand why it's ok in the cable/satellite to "punish" people for being new customers (no promo love). price your items/fees accordingly to recover costs and make them available to everyone every 2 years like cell phone plans. whoever does this first will save a fortune in support costs and face-saving PR.
I wonder if that explains mine, I've been a customer for almost 9 years, I've never called for any credits, upgraded last April-ish to the 922 and the CSR told me that he could give me a special promo for free if I committed for two years. I'm surprised no one has (that I have noticed) has said they are getting a free upgrade (1 Hopper 2 Joeys). So makes me wonder if the CSR had it wrong. Glad I saved the chat session.
-Mike
I'm not sure if posting this is against some sort of forum rules, if so please let me know and I will delete it.
Hopefully this helps with other people who can't figure out why they are mysteriously ineligible after years of paying their bill on time.
Hopefully this helps with other people who can't figure out why they are mysteriously ineligible after years of paying their bill on time.
Actually, the last time I was gung ho about leaving they offered me 2 (which I haven't used) so there's nothing to say that doesn't enter the equation.
Just take it as though they don't really want you as a sub and check on the competition and see what they can do. That's more or less what they're telling you and others. They gave you a few dollars of credits that decreased the thousands they made off you over all the years.
You know, it's bad enough that they treat loyal customers like jerks, but they can't even get their ripoff prices right. In order, this is what I've been quoted:
- 1h/2j $700
- 1h/2j $649
- 1h/2j $400
- 1h/1j $300
- 1h/1j $549
Seriously, get your acts together. If you're going to rip me off at least offer a consistent price so I can debate biting the pillow or not.
- 1h/2j $700
- 1h/2j $649
- 1h/2j $400
- 1h/1j $300
- 1h/1j $549
Seriously, get your acts together. If you're going to rip me off at least offer a consistent price so I can debate biting the pillow or not.
my problems have been well documented with their "promises" as well... luckily I was able to cancel.. I gave them till Monday to come around and make me an offer to stay as their customer.. so far they haven''t done so... please keep me posted if someone is able to do so for you..
It cost me $100 and a new two-year commitment. But, as my current account is only about 5 months in, re-upping the contract was no big deal.
I was worried they were gonna ask for hundred$ more, as I read in other threads that newer accounts wouldn't be eligible for the low-cost upgrade.
I was worried they were gonna ask for hundred$ more, as I read in other threads that newer accounts wouldn't be eligible for the low-cost upgrade.
GaryPen said:
Did u start as a new customer 5months ago or were u already a customer? I ask because I am 7 months as a new customer and I was told $500 for 1H/3J because I received new equipment free 7 months ago. Makes sense but if you are the same then that is not fair.
I was a customer from '98 until approx 2002. We got a new account in my wife's name for a few years after that, in order to take advantage of whatever new customer promo was around back then. Went with Comcast and Uverse for a while. Then, got a new account with new equipment and new customer promos about 5 months ago. And, just signed a new 24 month commitment this morning with my H/J install.
$99, Protection plan for $1/month for 6 months (Rep gave me a $5/mth credit on her own initiative when I called to add the Protection plan) and also said I would have a free install and free tech visits and free shipping for anything I need while I have the Protection Plan. Been a customer since 1996, but don't even use a ton of programming (usually only on Top 120 or its former equivalent back in the day)...so I guess my longstanding, uneventful history with them is why they waived the install fee and she offered up the deal on the Protetion Plan.
