How long does it usually take for a replacement receiver?

[Marcingak]

The Hard Drive on my HR44 Genie died this past Saturday, March 2. I called DirecTV and they said they will mail out a replacement receiver on Monday, March 4 with overnight shipping. Nothing arrived on Tuesday so I called them back again and they said it hasn't been mailed out yet but I should expect it to arrive on Thursday, March 7 and they will email me a tracking number once it ships. Well, it didn't arrive today and I never received an email with a tracking number which means it hasn't even been mailed out yet. I did receive an email saying I have to return my old receiver to them by March 25 otherwise I will get charged for it. What kind of crap is this? I'm seriously considering canceling over this poor customer service.

 

[nelson61]

The Hard Drive on my HR44 Genie died this past Saturday, March 2. I called DirecTV and they said they will mail out a replacement receiver on Monday, March 4 with overnight shipping. Nothing arrived on Tuesday so I called them back again and they said it hasn't been mailed out yet but I should expect it to arrive on Thursday, March 7 and they will email me a tracking number once it ships. Well, it didn't arrive today and I never received an email with a tracking number which means it hasn't even been mailed out yet. I did receive an email saying I have to return my old receiver to them by March 25 otherwise I will get charged for it. What kind of crap is this? I'm seriously considering canceling over this poor customer service.

Welcome to AT&T ??

Sent from my SM-G955U1 using the SatelliteGuys app!

 

[Marcingak]

I used the chat feature on their website and they said that my original order did not go through because of system updates but they will overnight me a receiver and it should arrive tomorrow. Will keep you guys updated.

 

[Marcingak]

They never emailed me a tracking number but the receiver did arrive today so that was a surprise. I tried to activate it online but it says I have to wait until 9:59 PM tomorrow before I can activate it. More waiting *sigh*

 

[Jimbo]

They never emailed me a tracking number but the receiver did arrive today so that was a surprise. I tried to activate it online but it says I have to wait until 9:59 PM tomorrow before I can activate it. More waiting *sigh*

Interesting, I never heard of such a thing ...
I know when I set up peoples internet, they often tell me it won't work till 8 pm or so, then I tell them that it will work when I leave ... If they want to wait till 8, thats on them.