I've been with Dish for about 4-5 yrs now, but the new offers from Directv were just too good to pass up. So I signed up online, Whole House DVR, great plan - same as I had with Dish - but $60/month cheaper. No lie, that's a huge savings. I called Dish to see if they'd match to retain me and they offered me $4/month for 6 months.
So the install was scheduled for yesterday between 12-4. My husband took a half day off work to be here for the install. He drove home an hour and waited. At 1 pm the tech called and said he couldn't come because he didn't have the equipment. At that point I was 30 miles away taking the kids to a bday party. I drove 30 miles home to pick my husband up so he could come with us to the fair after the party. All the way home I was talking to Directv about this issue. When I arrived home the tech called back and said he WAS coming. So I turned around and drove 30 miles back to where I was before.
Another hour later he called back again and said he WASN'T coming. Now we're getting a little irate. My husband talked to the supervisor of the install company, I called Directv, and then an hour later they ARE coming again.
I skipped the fair and drove home again.
When the installer arrived he didn't have on his work order that we ordered Whole Home DVR so he didn't have the DECA units. But he said he could get us up and running and then bring the DECA units by this morning first thing. I said that would be great, because I have lots to do tomorrow (today) that I put off to be home because of the installation mess.
I got a phone call at 7 am from the tech telling me he can't find any DECA units, but he knows a tech with a light day who can bring them by "sometime this afternoon." I told him I do have plans, and I can cancel some of them (again), but I have to leave by 4 pm. He asked what time I'd be back, because apparently the tech wanted to come later than that?? (That's not afternoon, that's early evening!)
I have had numerous conversations with Directv at this point, and all they'll say is "We are SO sorry." Um, sorry doesn't really cut it. If it wasn't for the huge price difference I'd have already told them to take their receivers and go away, but I'd really like to make this work.
Is this typical? If so, I'm thinking maybe paying $60 more a month for Dish is worth it ...
On a side note, I made a mistake when ordering and ordered a SD receiver for my kids' room. I thought it could access the dvr, just in sd. Apparently, it can't. You would think it would be a cinch to swap out - the tech had hd receivers on his truck - but nope. Either they had to cancel the entire order and redo, which would not get me the same discounts because I got some online savings, or I have to have it drop shipped.
And it was right. on. his. truck.
Ugh.
On a side note, my HD DVR is the HR24. None of my On Demand seems to work. From reading here it seems that it might need 24 hrs, OR it could be due to how it's hooked up? (Not sure if it's Ethernet connected, will have to ask dh)
So the install was scheduled for yesterday between 12-4. My husband took a half day off work to be here for the install. He drove home an hour and waited. At 1 pm the tech called and said he couldn't come because he didn't have the equipment. At that point I was 30 miles away taking the kids to a bday party. I drove 30 miles home to pick my husband up so he could come with us to the fair after the party. All the way home I was talking to Directv about this issue. When I arrived home the tech called back and said he WAS coming. So I turned around and drove 30 miles back to where I was before.
Another hour later he called back again and said he WASN'T coming. Now we're getting a little irate. My husband talked to the supervisor of the install company, I called Directv, and then an hour later they ARE coming again.
I skipped the fair and drove home again.
When the installer arrived he didn't have on his work order that we ordered Whole Home DVR so he didn't have the DECA units. But he said he could get us up and running and then bring the DECA units by this morning first thing. I said that would be great, because I have lots to do tomorrow (today) that I put off to be home because of the installation mess.
I got a phone call at 7 am from the tech telling me he can't find any DECA units, but he knows a tech with a light day who can bring them by "sometime this afternoon." I told him I do have plans, and I can cancel some of them (again), but I have to leave by 4 pm. He asked what time I'd be back, because apparently the tech wanted to come later than that?? (That's not afternoon, that's early evening!)
I have had numerous conversations with Directv at this point, and all they'll say is "We are SO sorry." Um, sorry doesn't really cut it. If it wasn't for the huge price difference I'd have already told them to take their receivers and go away, but I'd really like to make this work.
Is this typical? If so, I'm thinking maybe paying $60 more a month for Dish is worth it ...
On a side note, I made a mistake when ordering and ordered a SD receiver for my kids' room. I thought it could access the dvr, just in sd. Apparently, it can't. You would think it would be a cinch to swap out - the tech had hd receivers on his truck - but nope. Either they had to cancel the entire order and redo, which would not get me the same discounts because I got some online savings, or I have to have it drop shipped.
And it was right. on. his. truck.
Ugh.
On a side note, my HD DVR is the HR24. None of my On Demand seems to work. From reading here it seems that it might need 24 hrs, OR it could be due to how it's hooked up? (Not sure if it's Ethernet connected, will have to ask dh)
