Hopper Upgrades

[erector]

Can you PM me? I didn't get an HIC with my install and need to find out what I have to do to get one.

 

[oldanbo]

could I get a pm from a DIRT member about doing a 1 Hopper + 1 Joey upgrade. It would replace a 622 and 612.
TIA,

Dan

Helped, still thinking about it here. Thanks Matt!

 

[demologik]

Would like to be contacted by a DIRT member to upgrade from a 722 and 221 to a 1h 2j setup. I am in contract for 2 yrs and have the top 200 package. Pay on time and use auto pay. Would like to get the current promo deal to renew two yr agreement. I've been waiting for this setup. Thanks

-Jeff

 

[4boys]

MattG helped me, and I thank him.

 

[evilseed]

Could a DIRT member contact me about an upgrade from the 722 and 221 to a hopper/joey setup. I signed up in Dec and have a contract for 2 yrs with the top 200 package and use auto pay. Would like to know what options I have.

 

[makman]

Zach. Are you guys able to create a manual receiver configuration like retailers are. When we do a claim on rconnect we can customize the receiver configuration.

Hi Scherrman,

Are you able to configure a two hopper zero Joey system?

Thanks,

Mitch

 

[Scherrman]

I won't know until I try to set someone up that way and I haven't had the chance to yet.

 

[MattG@DISH]

Everyone who asked should have received a PM now.

 

[DetFan]

It's always possible they may have some kind of error but I would ask and see if they will give a decent reason as to why.

You sound just like these dish idiots. Answers for everything that equate to nothing!!! In the end you don't know anymore then anyone else. All people keep saying is ask this and ask that. Ask dirt. I did ask dirt. They said they didn't know. The CEO address got me an email back. I replied with my phone number on Friday. Got a call late in the day but couldn't take it. Some guy named James left me a voice mail I've yet to hear back from that. It's like you can't get answers from anyone. Bottom line here is this was a hideous release and per usual with this company a cluster you know what's stop pretending you have the answers. You know nothing.


Sent from my iPad using Tapatalk HD

 

[dhageremtp]

I would like someone's assistance on upgrading to a single hopper two Joey system, thanks.

 

[demologik]

welp.. looks like i won't be getting this..

::EDIT:: I went a step further and contacted dish directly via live chat.. the results are below.. =]

 

[demologik]

Rosy M (ID: IPF): Hi, my name is Rosy M (ID: IPF). How may I help you?

Rosy M (ID: IPF): How are you doing today, Jeff?

Jeff Axxxd: Hello I'm tyring to upgrade my equipment

Jeff Axxxd: i am well, thank you.

Rosy M (ID: IPF): I am glad to hear that.

Rosy M (ID: IPF): I will be happy to assist you with upgrading your receiver.

Rosy M (ID: IPF): For security purposes, would you please verify the last four digits of the Social Security Number on the account?

Jeff Axxxd: xxxx

Rosy M (ID: IPF): Thank you, Jeff.

Rosy M (ID: IPF): What type of receiver are you looking for? Do you want an High Definition or a standard definition receiver?

Jeff Axxxd: 1 hopper and 2 joeys

Rosy M (ID: IPF): That's great.

Jeff Axxxd: well it would be if i can get the right price

Jeff Axxxd: 495 is kind of steep

Rosy M (ID: IPF): The cost of the leased Hopper is $400.

Rosy M (ID: IPF): There will be technician visit fee $95.

Jeff Axxxd: 400 plus 95 for one hopper only?

Rosy M (ID: IPF): If you add Protection plan $6 per month then the technician visit fee will be $15.

Rosy M (ID: IPF): There will be Whole Home DVR Service fee $4, 2 Joey Receiver fee $7 per month for each.

Jeff Axxxd: so total up front cost is?

Rosy M (ID: IPF): The upfront cost is $400.

Rosy M (ID: IPF): Would you like to place the order for Hopper?

Jeff Axxxd: 400 for 1 Hopper and 2 Joeys?

Rosy M (ID: IPF): Yes, that's correct.

Jeff Axxxd: Is there any way i can get it for less? I pay on time and i have the 200 channel package with auto pay which i thought qualifies me for the discount

Rosy M (ID: IPF): Jeff, you received the best equipment pricing deal when you first joined with DISH. We do, however, still have great upgrade offers for you! To replace an entire home with our new Hopper/Joey system costs many hundreds of dollars. We are willing to absorb most of the cost, which brings your cost down to $400 for 1 Hopper and 2 Joeys.

Jeff Axxxd: so what happens to my old equipment?

Rosy M (ID: IPF): The current receivers will be replaced with new Hopper receiver.

Rosy M (ID: IPF): Would you like to place the order for Hopper?

Jeff Axxxd: so i am confused.. I do not OWN the equipment, because I lease.. I would be leasing the hopper too.. so how are you losing money if i never own the equipment and am locked into a 2 year contract which guarantees you my business..?

Rosy M (ID: IPF): Your satisfaction is very important to us, so I would like to transfer you to an account specialist for further assistance. Is it alright if I transfer you?

Rosy M (ID: IPF) has disconnected.

Jose (ID: OEF): Hi, my name is Jose (ID: OEF). How may I help you?

Jose (ID: OEF): I will be handling your request today. Please give me a moment to access your account and review your conversation with the previous agent.

Jose (ID: OEF): Sorry for the delay Jeff, but I have some system issues at this time.

Jeff Axxxd: It's okay, I am patient.

Jeff Axxxd: I really want this system, but I want to get the same deal as everyone else.

Jose (ID: OEF): Thank you for your patience, Jeff. I understand you want to upgrade to the Hopper but you are concern with the upgrade fee. Is that correct?

Jeff Axxxd: Yes.

Jeff Axxxd: I saw that the current promo offer is that you can receive the Hopper and 2 Joeys for 100 to upgrade.

Jose (ID: OEF): That is correct.

Jeff Axxxd: And it applies to you if you have the 200 channel package and are on auto bill pay..

Jose (ID: OEF): That is correct. New customers can get the Hopper free if they have AT200.

Jeff Axxxd: Ok. that part wasn't clear to me. So can i get the Hopper and 2 Joeys for 100?

Jose (ID: OEF): You can get the Hopper and 2 Joeys for $100.

Jeff Axxxd: OKay sign me up.

Jose (ID: OEF): Great.

They are currently having an issue with their system and upgrades at this time, so he noted my account and told me to call back tomorrow and they will honor the deal.
I HOPE THIS HELPS EVERYONE ELSE. They key is to know what you are talking about.



​

 

[dare2be]

Because the account specialist was having computer problems, he probably couldn't see the $400 the system was spitting out. I bet you'll be back to your $400 quote when you call back tomorrow.

 

[demologik]

Because the account specialist was having computer problems, he probably couldn't see the $400 the system was spitting out. I bet you'll be back to your $400 quote when you call back tomorrow.

wow.. way to be optimistic.. He already said they would honor the quoted price he gave me. i didn't copy the rest of the convo before we disconnected. the first person i spoke with was a CSR. She escalated me to Jose whose job was to ensure customer satisfaction. He quoted me 100 to upgrade for 1 hopper and 2 joeys.. Wheres the confusion in that?

 

[sparc]

wow.. way to be optimistic.. He already said they would honor the quoted price he gave me. i didn't copy the rest of the convo before we disconnected. the first person i spoke with was a CSR. She escalated me to Jose whose job was to ensure customer satisfaction. He quoted me 100 to upgrade for 1 hopper and 2 joeys.. Wheres the confusion in that?

i would check that four times, maybe even get it in writing with a DIRT member too. Last thing you want is to be billed $400 and fight it the other direction.

I've tried the chat as well. Some days they are mostly right and other days they are just plain wrong. I've yet to have a perfect experience with the online chat.

 

[Stevevo]

I would like to upgrade my 922 that has failed me 2 times as I am on the 3rd one now and am worried that it will fail again. I have asked to be upgraded to get away from the 922 that has been discontinued. I feel that I should not have to pay the $100 upgrade fee because of all the trouble I have had and worried about loosing any more recorded programs that I have lost. Would this be possible? I have been a Dish customer for just over a year. Thank you

 

[Knightfolk]

I would like to upgrade my 922 that has failed me 2 times as I am on the 3rd one now and am worried that it will fail again. I have asked to be upgraded to get away from the 922 that has been discontinued. I feel that I should not have to pay the $100 upgrade fee because of all the trouble I have had and worried about loosing any more recorded programs that I have lost. Would this be possible? I have been a Dish customer for just over a year. Thank you

Pretty much in the same situation. I called dish about my 922 freaking out and recording the same show with both tuners. Got offered a replacement. Asked about an upgrade to the new system and was told I would have to pay full price. Not happy.

 

[Scherrman]

Looks like he is a Plan C paying $200 for the Hopper and $100 for each Joey. I don't know why you are rated that way but that is the appropriate fee for you.

 

[Lt Disher]

You sound just like these dish idiots. Answers for everything that equate to nothing!!! In the end you don't know anymore then anyone else. All people keep saying is ask this and ask that. Ask dirt. I did ask dirt. They said they didn't know. The CEO address got me an email back. I replied with my phone number on Friday. Got a call late in the day but couldn't take it. Some guy named James left me a voice mail I've yet to hear back from that. It's like you can't get answers from anyone. Bottom line here is this was a hideous release and per usual with this company a cluster you know what's stop pretending you have the answers. You know nothing.




Sent from my iPad using Tapatalk HD

This post is way out of line. Maybe you have issues with DISH, but everyone who has been on here for a while knows that Sherrman is probably one of the best sources of information on the Hopper and anything else Dish. If you cant be at least civil, it may be better not to post at all.

Sorry to clutter this thread inappropriately, but this post cried out for a reponse.

 

[Scherrman]

You sound just like these dish idiots. Answers for everything that equate to nothing!!! In the end you don't know anymore then anyone else. All people keep saying is ask this and ask that. Ask dirt. I did ask dirt. They said they didn't know. The CEO address got me an email back. I replied with my phone number on Friday. Got a call late in the day but couldn't take it. Some guy named James left me a voice mail I've yet to hear back from that. It's like you can't get answers from anyone. Bottom line here is this was a hideous release and per usual with this company a cluster you know what's stop pretending you have the answers. You know nothing.


Sent from my iPad using Tapatalk HD

Hey, I'm just trying to help. No one is ever going to know how Dish determines how a customer is rated. Might as well quit asking and complaining about it. The prices are listed for everyone ahead of time and Dish is sticking to them. If you are not willing to pay the upgrade fees that Dish determined you qualify for then you have the right to stick with what you have or drop Dish completely.

Do not get upset for others on here trying to help you because you feel you are entitled to get the cheapest price there is. It gets real hard putting up with people who always feel they are entitled to everything they want. I'm sorry the price to upgrade wasn't what you were hoping. I can't always afford to get what I really want either. Life isn't fair but it is short so I suggest you except it and move on. There are greater tragedies in the world.

Sorry for my rant but I found your post to be rude and it upset me.