That's what I will probably end up doing, but it is tiresome paying more & more for less & less
Wasn't the snap supposed to be something to help ease the loss of customers?
If so, they need to be sending these out to their customers
HOPPER SNAP
- Thread starter ekilgus
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Server Issues. We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. The provider was going to move us to a new server, however we are now told by the provider the issue is at the data center in St. Louis. They have offered to move us to a different datacenter on the East Coast or West Coast, however at this time we have declined the move to a different data center as it would affect the speed of connecting to about half our members.
We are waiting for more information from our provider, however we are trying to ride this out to stay in the same data center, so that when the server is fixed all users in the US will get the fastest connection possible.
If after some time the issue is not resolved we will be forced to move to another data center, if this happens there will be down time, as they will need to transfer everything to the new server and we will need to update the DNS and other settings for the new IP address of the new server. If we have to do this, the time it will take to move will be out of our hands.
We are going to try our best to weather through this, so we thank you in advance if you encounter any issues.
Sorry for the issue!
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That's what I will probably end up doing, but it is tiresome paying more & more for less & less
Wasn't the snap supposed to be something to help ease the loss of customers?
If so, they need to be sending these out to their customers
Not sure Dish was losing customers because of the old Hoppers. I think it was more to have something to give customers that complained about their Hopper 1 or HWS being slow, so that Dish didn't have to give them Hopper 3s.
So I got it, now what? Just plug it in? Do I need to reboot the Hopper?
For installation, insert your Hopper Snap into the upper USB port on the back of your Hopper receiver, and that's it!
So far the only difference I can tell is it doesn't sputter when changing channels. Before it would blink once or twice after going to a new channel.
You should see much faster guide scrolling...
That's what I posted here and someone told me I was wrong and had nothing to do with that...
BUT, for some reason the Snap is only beneficial for me if I unplug it then plug it in again each day after the morning reboot. Otherwise, it goes back to being slow as if the Snap was never plugged in. It doesn't make any sense at all.
Right but they asked if it worked on the Hopper 3 not if it needed it or not.
I'm curious myself.. if it works or not. At the very least it would do more good than bad for the cost why not.
What "good" would you hope the Snap will do in an H3?
The Hopper 3 does not have the supporting software for the Snap so plugging one in would probably do nothing.
That's my understanding as well, so I'd expect at most you'd get an "unknown device" or similar error.
Just a suggestion, have you gone into the diagnostics page and scrolled down and looked at what the status of the snap is?
Got my Snap from the tech that was here today for a service call. He said he had one on the truck and just had to modify the work order to reflect it. Hopefully the replacement HWS will address the other issues I was having. I did not have much time to play with the system to see if there was a huge improvement from the Snap as I had to head to work after the service call.
The new HWS definitely feels "snappier" with the Snap installed. Noticed a big difference in response watching from connected wireless Joeys.
