Earlier today I called Dish, and after talking with the sales guy, I signed up for the AT200 package with free install and a hopper 3, or so I thought.
Shortly afterwards, I received the order confirmation email, and I noticed that under "receivers to be installed" it stated "1 Rcvr Hopper with Sling". I called dish back to clarify what I was getting. The csr told me that it was a hopper 2. Talk about disappointed.
I was told by the all 3 csr's that if I paid $54, I could upgrade to a hopper 3.
The sales guy never mentioned specifically what hopper I was getting.
On all the mailers they sent me, I don't recall seeing anything other than the hopper 3 being promoted. Same thing with the website although I didn't dig too deep as I was mostly concerned about channels and pricing, and as I said I was under the assumption I was getting the newest dvr.
Do new customers not get a hopper 3 right out of the gate?
I'm considering canceling my order.
Shortly afterwards, I received the order confirmation email, and I noticed that under "receivers to be installed" it stated "1 Rcvr Hopper with Sling". I called dish back to clarify what I was getting. The csr told me that it was a hopper 2. Talk about disappointed.
I was told by the all 3 csr's that if I paid $54, I could upgrade to a hopper 3.
The sales guy never mentioned specifically what hopper I was getting.
On all the mailers they sent me, I don't recall seeing anything other than the hopper 3 being promoted. Same thing with the website although I didn't dig too deep as I was mostly concerned about channels and pricing, and as I said I was under the assumption I was getting the newest dvr.
Do new customers not get a hopper 3 right out of the gate?
I'm considering canceling my order.
