Yes, VOOM's billing department is having it's share of problems. After trying repeatedly to change my billing date I have concluded it is impossible. Some CSR's will say you can do it no problem, some will say it can't be done, the latter are correct. If anyone is using a debit card, it is a mistake. Double the amount you owe will be put on hold each month and then after that the original amount will be removed from your account; then you will still have the other half still on hold for a day or so, it will come back in your account eventually only to be reserved again a month later. On top of that I was promised a 40 dollar credit this month since my installer charged me that much for a multiswitch, it was supposed to be credited this past month and that is what I budgeted for, well they charged the full amount and kinda put my checking account in even more chaos. My bill is 126.04, on July 5th 252.08 was taken out of my available balance and then a couple of days later that 126.04 was shown to be removed by Rainbow, the other 126.04 remained on hold for a day or so, like I said, this is standard practice. For a few days I didn't even know who had it reserved, neither did VOOM. They don't even know when they bill you since they denied it was them when I called, but it was. I haved learned my lesson and will be getting an actual credit card just to pay VOOM with. I wish they would let you send a check.
I don't know if it is in the FAQ or not, but I would tell everyone not to use a Debit card to sign up with.
kaw
