I think E* had a lot of extra CSRs on staff yesterday. Due to their CS system crash, I had to call them 3 times (to add Cinemax for a penny). The first time I got a nice, but obviously new CSR in the US. The 2nd and third times, I got very intelligent/knowledgeable CSRs in the US. The third rep, with whom I had a very good conversation emphatically stated that this is Charlie being Charlie, and there is a contract that needs to come to some sort of resolution, and that Voom wasnt gone for good necessarily at all. She said he (Charlie) does this all the time with programming to get what he wants. Anyway, this CSR was real cool, you know...the type of employee who has been with a company forever, and know the politics, and kinda rolls her eyes at her company's silly decisions. I'm not saying any of this is true, and of course, I'm biased, cause I want Voom back ASAP...but funny that she'd even being saying such things on a call with a customer. And she wasnt trying to reassure me that they'd def be back. She merely insisted this is a negotiating tactic of Charlie's. I even mentioned that Charlie stated on the Quarterly Earnings call that Voom was going bye, bye entirely, and she was like nope. So, don't slam me for listening to a CSR, I'm too smart for that, I'm merely stating that I spoke with a with-it CSR, who didnt really seem like a CSR, and I'm reporting what I was told.