You could hear the cheers from stores across the country the day the company announced the death of the battery card.While a good idea for getting a customer into the store at a very low cost eventually too many customer tried to abuse the system coming in with a fistful of cards-"these all belong to my family" and "I want all the months I missed".Plus the company wanted to discontinue that quality(very cheap) of battery.IMO the gold alkalines(made for us by Eveready)were an excellent battery.
Hint won't work as I forgot to mention, I live with my 94 year old mom who is illiterate in english or any language for that matter. Didn't know Logitech was out of the remote business as I still have a few Harmony remotes still in the box sealed here. LOL... Atleast they didn't send the Samoan Billings to collect the bills.
When did the death of the battery card take place? I only had one with a friend when I was still in middle school at around 13 years old in 1986-1987. I am curious who made the AA Rechargeable 2500mAH Ni-Mh batteries, they were junk as I and many ther bought them and they all leaked and even if they didn't, they didn't even have half the advertised capacity in them.
The battery card went away in the early 90's.
I didn’t know a tech showing up was optional, especially when you pay for the service plan. Doesn’t surprise me though given some of the other practices going on. I’m just hanging on to service for my mother as she is familiar with it and knows where all the channels are, and dish is the only carrier for some of what she watches. Hopefully the service will continue to work until I can ditch it.
Let me guess, you get incensed when the cashier at McDonalds, or any store of that kind, asks "would you like fries with that?" It's really simple to say no thank you. It's like the Witnesses ringing my doorbell. I open it and before they get a word out of their mouth I tell them I'm not interested, thank you. I usually get a smile as they turn and wish me a good day. Now, I get some of these door to door solar sales folks that won't take that not interested, thank you at my word that gets a door slammed in their face.
I 100% agree. And there's nothing wrong with offering extras, as long as they're not agressive about it. But, when the higher ups get a new idea...LOL
And yet they won the JD power award for customer service for what...5 years in a row?
Because most people do NOT do any research and it's not "rattling around in the truck". People don't know what their options are. They may know what they want but have no idea how to get it. You're one of those people who think that because YOU do something, everyone obviously does it. That's not how it works.
Not so much, other than of course we were expected to charge at least for the installation, if not for equipment. Charlie's expressed reasoning was that the cx needed to have "some skin in the game"- and we were the ones who were supposed to skin them! Nevermind he would soon enough be selling around us offering not only free gear & install, but $300 gift cards, etc. Skin in the game, right.
It was both because DTV was "so bad" in making it part of its business plan to sell through big boxers and leave install to buyers' own devices or to dealers who would ask quite a bit to install what they didn't sell, and because DiSH at least initially was much more servicing-dealer oriented. Charlie came at DBS from C-band, where full service was basically a must, whereas Eddy & DTV/USSB were brand new to sat and focused only on making sub numbers.
Generally it's not optional, however when dealing with irate customers we can definitely reject the job. It really really takes a lot for a job to get rejected. But if a tech has been there and has expressed concerns that they feel unsafe or being verbally abused then it's a good enough reason to reject it. When a job is rejected dish will try to find another office to take it so it's possible it still gets done but if you treat the next tech the same they could reject future appointments too lol. But again it's highly unlikely for this to happen but it can.
People don’t know how to find a store or a website to buy stuff? Seems unlikely. I think most people like to price shop at least.
No, if I walk into a store I expect people to try and sell me stuff. That’s normal. I’m just tired of ads. Ads everywhere. Watch tv, tons of ads. Use the web, ads. Get gas, ad videos on the pump. Junk in the mail, spam in email. That’s all expected. Getting “ads” from a tech in my house is a bit too much though. That’s not what I asked them over for.Let me guess, you get incensed when the cashier at McDonalds, or any store of that kind, asks "would you like fries with that?" It's really simple to say no thank you. It's like the Witnesses ringing my doorbell. I open it and before they get a word out of their mouth I tell them I'm not interested, thank you. I usually get a smile as they turn and wish me a good day. Now, I get some of these door to door solar sales folks that won't take that not interested, thank you at my word that gets a door slammed in their face.
Do you think the average customer, who demographically these days is in their 60s and older knows anything about home security, surround sound or how to install it???
I wish the last Dish tech had mentioned wall mounts.Our bedroom TV has had a mount sitting near it for well over a year.I know my electronics but I'm a lousy handyman.From the last carpenter that was here I know wall studs happen to be in the correct space but he had been at my house for too long( a couple of weeks) and needed to move on.It's one of those out of sight out of mind projects as the tv is fully functional where it is.
Many of those "in their 60s and older" customers, like me, have been doing electronics for longer than you have been alive. It's pretty disingenuous of you to think we are incapable of basic installations like installing a door bell camera, mounting a tv, etc. These are all things I, and many others, are perfectly capable of doing.
