It's not overreacting to file a valid complaint because a person didn't get what was advertised and got poor resolution. That is WHY SOME PEOPLE HAVE JOBS AT THE AG. Sorry to yell, just got a little emotional for a second.
A lot of times, filing a complaint, or an appeal, whatever you want to call it, gets you to the right person.
I don't blame you for yelling a little bit there sonydude1966. The comment by RebelWithACause was out of line. I'm referring to the idiot comment.