Well I called in to have my H24 swapped, and to save some hoop jumping I told the csr that the receiver was dead and won't power on. At first they wanted to send a tech out with a C41, but I said I don't want to loose a tuner, so their going to send out a H25, then the conversation took a turn, I was asked how I'm liking the genie as I've had it going on two months now. I said its great. The csr asked me if I'm connected to the internet. I said no, then she said that I'm not using the system the way it was designed to & that my setup is unorthodox and not really supported. She said that all genies are supposed to be hooked up to the internet. I said my system works fine. All my receivers can see each other and since I switched to SWM theirs a connection called Homenet appearing in my list of available connections which I can only assume that's the SWM network. Then she went on about on demand & PPV. I told her that we have no interest in on demand & we have never ordered any PPV, I finally said that if & when I want to connect it I will do so at that time. Hopefully she was wrong about my setup not being supported.
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