My 501 DVR finally stopped recording so I called Dish to get a replacement. The replacement came and my wife finished watching all the shows that did record. Friday night I called Dish to get the unit swapped out with the replacement and asked the tech about any deals. He told me about the $299 HD upgrade but I am not paying that for a leased unit. He then told me that I could upgrade my 510 DVR to a 522 Dual Tuner DVR for $50. I said great when can it be installed. He looked at the schedule and came back and said "How about Sunday from 12-5 PM". I said great sign me up. He took my credit card information and gave me a reference number. I went to bed happy.
Saturday we got the automated call from Dish but my wife hung up thinking it was a sales call. I called back at a CSR answered the line. I told her that we received the automated call and I was calling to confirm my install for tomorrow. After a few minutes she came back and said there was no workorder for this. She sees the credit card info for $50 but nothing was setup. She offered to reschedule the appointment and I was not happy. After 25 minutes of back and forth discussions I asked to talk to a supervisor.
The supervisor sang the same song for 30 minutes so I was stuck with a different install date. I asked her what Dish was going to give me for their screwup. She first offered $25 credit. I said how about a free upgrade and a DP44 switch. She agreed for the free upgrade but said it would be $100 for the switch. I passed and have a workorder for Saturday.
After a restless night I e-mailed ceo@dishnetwork.com and told them the story. I really just wanted them to know about the issue and how bad their system is. 5 minutes later I got a response from Matt who upgraded my workorder to a 625 Dual Tuner DVR and a DP44 switch.
They are suppose to be out on Saturday 8-12 and we will see. I really do not want another coax cable run since my house is prewired. Wish me luck.
Saturday we got the automated call from Dish but my wife hung up thinking it was a sales call. I called back at a CSR answered the line. I told her that we received the automated call and I was calling to confirm my install for tomorrow. After a few minutes she came back and said there was no workorder for this. She sees the credit card info for $50 but nothing was setup. She offered to reschedule the appointment and I was not happy. After 25 minutes of back and forth discussions I asked to talk to a supervisor.
The supervisor sang the same song for 30 minutes so I was stuck with a different install date. I asked her what Dish was going to give me for their screwup. She first offered $25 credit. I said how about a free upgrade and a DP44 switch. She agreed for the free upgrade but said it would be $100 for the switch. I passed and have a workorder for Saturday.
After a restless night I e-mailed ceo@dishnetwork.com and told them the story. I really just wanted them to know about the issue and how bad their system is. 5 minutes later I got a response from Matt who upgraded my workorder to a 625 Dual Tuner DVR and a DP44 switch.
They are suppose to be out on Saturday 8-12 and we will see. I really do not want another coax cable run since my house is prewired. Wish me luck.
