Got denied to change out Joey to super Joey. WHY??

[Riker]

So I've been a dish customer since 1998. I've spent THOUSANDS of dollars on equipment (From single tuner units, 6000, 721, two 921, 922, etc. $200 hopper when they came out the list goes on and on) to thousands of dollars a month in programming. Well, I've been having issues with audio going out of sync and they sent me a replacement Joey. I asked if I could have a super joey when they came out, they said sure. Well, that day came and they said NO! Not sure why:
I have two hoppers and two joeys. Not enough recording as most of the time I have one hopper/joey in my RV (I've had an RV waiver since the day).
If there is a tech reason, I understand. But from what I've been told, that's not the case.
If I can't, can i get another hopper and will at least two work together so that I can have six tuners to record. Will all the recordings be in one screen etc?
thanks
Don

 

[navychop]

Because you have two Hoppers. SJ are only allowed on single Hopper accounts.

Each Hopper has it's own list of recordings. There is no full integration. We MIGHT see the ability to set one Hopper's timers from another Hopper by year end. Or we might not.

 

[SomeDishGuy]

So I've been a dish customer since 1998. I've spent THOUSANDS of dollars on equipment (From single tuner units, 6000, 721, two 921, 922, etc. $200 hopper when they came out the list goes on and on) to thousands of dollars a month in programming. Well, I've been having issues with audio going out of sync and they sent me a replacement Joey. I asked if I could have a super joey when they came out, they said sure. Well, that day came and they said NO! Not sure why:
I have two hoppers and two joeys. Not enough recording as most of the time I have one hopper/joey in my RV (I've had an RV waiver since the day).
If there is a tech reason, I understand. But from what I've been told, that's not the case.
If I can't, can i get another hopper and will at least two work together so that I can have six tuners to record. Will all the recordings be in one screen etc?
thanks
Don

Dish rules say you can not have a Super Joey when you have two Hoppers. Doesn't matter how long you've been a customer, or how much you've spent. My understanding is that it is a technical thing, the Super Joey has to have a separate run from the LNB. You can work to get a third hopper, though, but you'll have to buy it.

All that said, there are a lot of power users here that may be able to find workarounds for this, in purchasing a Super Joey from someone other than Dish, and perhaps using a switch to get enough lines from the LNB. Although, the way things are, I don't believe the Super Joey would even be able to be activated.

 

[Joe Satellite Fan]

I have a similar situation, I have a Hopper and a Joey in my 5th wheel. I have two Hoppers and two Joeys in my house. You will have to buy the third Hopper and I'll bet right now you have a single node. You'll have to upgrade to a dual node and then provide 3 satellite inputs to the node. And, of course the wiring to get all that done. Once you get it all hooked up and working, yes ... you can "see" and "run" all the programs from one Hopper to the other. The Joey will only "see" what it is paired with, but simply changing that allows it to "see" the other Hopper's recordings.

This would be a better setup than using a Super Joey in my thinking.

Best bet is to contact a DIRT member and have them get it all set up. BTW, I did the single to dual node upgrade myself and all went well.

 

[JSheridan]

Dish rules say you can not have a Super Joey when you have two Hoppers. Doesn't matter how long you've been a customer, or how much you've spent. My understanding is that it is a technical thing, the Super Joey has to have a separate run from the LNB. You can work to get a third hopper, though, but you'll have to buy it.

All that said, there are a lot of power users here that may be able to find workarounds for this, in purchasing a Super Joey from someone other than Dish, and perhaps using a switch to get enough lines from the LNB. Although, the way things are, I don't believe the Super Joey would even be able to be activated.

Already been tried and they will NOT activate a SJ on an account with 2 Hoppers. Period.

 

[SomeDishGuy]

Already been tried and they will NOT activate a SJ on an account with 2 Hoppers. Period.

Thanks! I've seen the new SJ in our system, have even talked to someone and gave them prices for it, but have not tried to add to, or activate on, a system with two Hoppers already. We've been told that they won't be allowed on the two Hopper systems. Good to see someone has tried to do it, and it doesn't work...will hopefully close down that attempt right off. We've been told it's idea for homes with 4 or 5 TVs, and optional for homes with 2 or 3 TVs, but anything 6 TVs and up obviously requires a second hopper.

 

[sparc]

Thanks! I've seen the new SJ in our system, have even talked to someone and gave them prices for it, but have not tried to add to, or activate on, a system with two Hoppers already. We've been told that they won't be allowed on the two Hopper systems. Good to see someone has tried to do it, and it doesn't work...will hopefully close down that attempt right off. We've been told it's idea for homes with 4 or 5 TVs, and optional for homes with 2 or 3 TVs, but anything 6 TVs and up obviously requires a second hopper.

It did work briefly for one person, but Dish put all that on hold for some unknown possible technical reason. Scott said he's waiting on Dish for clarification. Just have to wait to see what Scott gets for info....

If you can add 3 or 4 hoppers, it wouldn't make sense to stop Super Joey activation unless there's some other issue that isn't apparent.

 

[JSheridan]

Thanks! I've seen the new SJ in our system, have even talked to someone and gave them prices for it, but have not tried to add to, or activate on, a system with two Hoppers already. We've been told that they won't be allowed on the two Hopper systems. Good to see someone has tried to do it, and it doesn't work...will hopefully close down that attempt right off. We've been told it's idea for homes with 4 or 5 TVs, and optional for homes with 2 or 3 TVs, but anything 6 TVs and up obviously requires a second hopper.

This thread has (most of) the whole story. The SJ authorization part starts at post #10 I think.

http://www.satelliteguys.us/threads/333377-Can-Hoppers-on-Different-Accounts-See-Each-Other

 

[SomeDishGuy]

This thread has (most of) the whole story. The SJ authorization part starts at post #10 I think.

http://www.satelliteguys.us/threads/333377-Can-Hoppers-on-Different-Accounts-See-Each-Other

Ahh, thanks! No doubt engineering has some reason to not allow it for now. Even if it may work, temporarily, sometimes things like that cause other problems. And I have no idea what problems it may or may not cause.

I know customers (and a lot of the power users here) get mad when CSRs and even advanced tech support can't tell them why certain experimental things don't work. With a company this large, there just isn't that much info passed down. If it's not allowed, those on the phones aren't given the exact technical reasons why or why not. Information management, better to have a unified "sorry, that won't work" over two different advanced tech support agents from different sites giving slightly different reasons to a customer why not.

 

[Riker]

So if I get another hopper and correct node will I be able to record 6 things from one hopper and have it know all this? What exactly will I be able to do? I have five rg6 cables coming down from the roof from back in the days of the sw64 switch and ota hd lines so I should have enough cable. Do you happen to have a wire diagram for your setup? Thanks for the help.
Don

I have a similar situation, I have a Hopper and a Joey in my 5th wheel. I have two Hoppers and two Joeys in my house. You will have to buy the third Hopper and I'll bet right now you have a single node. You'll have to upgrade to a dual node and then provide 3 satellite inputs to the node. And, of course the wiring to get all that done. Once you get it all hooked up and working, yes ... you can "see" and "run" all the programs from one Hopper to the other. The Joey will only "see" what it is paired with, but simply changing that allows it to "see" the other Hopper's recordings.

This would be a better setup than using a Super Joey in my thinking.

Best bet is to contact a DIRT member and have them get it all set up. BTW, I did the single to dual node upgrade myself and all went well.

 

[JM42]

So if I get another hopper and correct node will I be able to record 6 things from one hopper and have it know all this?

No. Each Hopper operates independently. The Hoppers will be able to see each other's non-EHD recordings via the drop down menu, but there currently is no way to view or manipulate Hopper1's tuners or timers from Hopper2 or vice versa.

Joeys only see the tuners from the Hopper they are linked to.

 

[patmurphey]

No. Each Hopper operates independently. The Hoppers will be able to see each other's non-EHD recordings via the drop down menu, but there currently is no way to view or manipulate Hopper1's tuners or timers from Hopper2 or vice versa.

Joeys only see the tuners from the Hopper they are linked to.

If you have a TV location that you want to fully control both Hoppers from, just connect an extra Joey to another input on that TV. $7 a month is a small price for the convenience.

 

[dare2be]

If you have a TV location that you want to fully control both Hoppers from, just connect an extra Joey to another input on that TV. $7 a month is a small price for the convenience.

Wait, why would he need to do that? I thought a Joey was easily linked to either hopper through a quick menu setting change?

 

[KAB]

Wait, why would he need to do that? I thought a Joey was easily linked to either hopper through a quick menu setting change?

It is.

 

[Scherrman]

Wait, why would he need to do that? I thought a Joey was easily linked to either hopper through a quick menu setting change?

You can have access to the recordings on the other Hopper through the drop down menu in the DVR screen but you still do not have full access to it. Having a Joey at the Hopper location gives you full access to your second Hopper. There are a few members on here who have done it and seem to really like it.

 

[dare2be]

You can have access to the recordings on the other Hopper through the drop down menu in the DVR screen but you still do not have full access to it. Having a Joey at the Hopper location gives you full access to your second Hopper. There are a few members on here who have done it and seem to really like it.

I guess I misread that they were suggesting to have 2 Joeys at one location, one linked to each hopper, which makes no sense.

 

[DishSubLA]

Vivek stated that in a 2 hopper (plus joeys) situation, the super Joey could NOT be on the same network as the 2 Hoppers plus because of the limitation of MOCA. Now, it may work on occasion if the MOCA is not maxed out, but when enough of all those tuners and streams are going through the MOCA at the same time, it will NOT function RELIABLY. My question is if Dish and DirecTV are going to go MOCA 2. in the next gen? I was hoping that if we paid for it all and got it hooked up ourselves--on a seperate network--Dish would be willing to activate a 3rd Hopper and SuperJoey, but it sounds like they may not even if we do all the lifting. Their concern could be account stacking or piracy, but all the hoppers should see the same IP address, or could that be spoofed? I think after some time Dish will eventually allow us power users to add Hopper and Super Joey. I can tell you that in this economy if a family member has to live with us (and that could be a reality more than we fear) neither of us are sharing our Hoppers and 3 tuners for more than ourselves is the limit. Having to share would blow our recordings, plus we like the privacy of our recordings on our network between our Hoppers NOT to be shared by her and those nosy teens who DELETE recordings. We would be fine with paying for her own Hopper and Super Joey (may be the kids, too) separate from our network. There are many legitimate reasons and uses for some of us to expand beyond 2 hopper + Joeys install, and I thank Dish should at least be willing activate so long as the install and equipment is on our dime.

 

[charlesrshell]

Vivek stated that in a 2 hopper (plus joeys) situation, the super Joey could NOT be on the same network as the 2 Hoppers plus because of the limitation of MOCA. Now, it may work on occasion if the MOCA is not maxed out, but when enough of all those tuners and streams are going through the MOCA at the same time, it will NOT function RELIABLY. My question is if Dish and DirecTV are going to go MOCA 2. in the next gen? I was hoping that if we paid for it all and got it hooked up ourselves--on a seperate network--Dish would be willing to activate a 3rd Hopper and SuperJoey, but it sounds like they may not even if we do all the lifting. Their concern could be account stacking or piracy, but all the hoppers should see the same IP address, or could that be spoofed? I think after some time Dish will eventually allow us power users to add Hopper and Super Joey. I can tell you that in this economy if a family member has to live with us (and that could be a reality more than we fear) neither of us are sharing our Hoppers and 3 tuners for more than ourselves is the limit. Having to share would blow our recordings, plus we like the privacy of our recordings on our network between our Hoppers NOT to be shared by her and those nosy teens who DELETE recordings. We would be fine with paying for her own Hopper and Super Joey (may be the kids, too) separate from our network. There are many legitimate reasons and uses for some of us to expand beyond 2 hopper + Joeys install, and I thank Dish should at least be willing activate so long as the install and equipment is on our dime.

If all Hoppers and Joeys are in Ethernet mode, have their own IP address, does this take some strain off the MoCA so it is not all maxed out allowing streaming between Hoppers and Joeys to be more reliable? I am just not understanding what is MoCA? I thought MoCA was Internet/Network technology using coax mixed with streaming instead of using Cat5 cables. If someone could answer my questions in post #27 in this thread maybe I would understand a little better. Thanks for any help. http://www.satelliteguys.us/threads/333143-Joeys-Super-Joeys-and-Ethernet

 

[dwarren2]

Joeys only see the tuners from the Hopper they are linked to.

In a 2 Hopper system each Joey can see either Hopper's internal hd. Just like a Hopper, you can only set a recording on the Hopper the Joey is paired with.

 

[Hall]

...it wouldn't make sense to stop Super Joey activation unless there's some other issue that isn't apparent.

There clearly is and just because MattG was able to get it activated, no one knows if it is operating properly. If customers can buy a SJ, hook it up themselves, Dish activates it on a no-support-offered condition, I think they would.

Has the person who MattG did this for said anything since ? I suspect he's been asked not to....