Classic Dish BS
Around lunchtime Friday, I try to log on to the Dish store to order the Revue, but even after a few minutes, the webpage won't load. So I call the 800#, find a CSR who tells me "since you're such a great customer, I'm going to waive the shipping cost -- I'm even going to send it overnight, for Saturday delivery, because I know how what it's like when you want a new toy."
Obviously, I'm delighted, as I hadn't seen that coming. But I'm skeptical at this point, now that the store webpage has loaded, and I see the Revue marked as "backordered". So I ask the CSR "Silly question, but you have these in stock, right?". He tells me sure, and confirms it will go out Friday for Saturday delivery.
Dish emailed an order confirmation, but no tracking info. So at 5PM EST today, I call Dish to find out what the deal is. "It shipped out today" she cheerfully tells me, and goes on to explain how orders placed one day are shipped out the next. I ask her to stop (several times), to explain that it's Dish that raised my expectations (as is so often the case) and it's Dish that failed to deliver what was promised (as is so often the case).
Animal House wrote Dish's customer service mantra: "You f**ked up: you trusted us!"