At first glance it really does sound like a good, friendly return policy. Before I ordered I just read that 'completely satisfied - happy' part and figured there was no need to read the details and fine print. Wow, was I wrong -- it seems self-contradictory if you read the whole thing.
The other thing that surprises me is that Viewsat included the 'blind scan' function even though it doesn't work. Is it there just to frustrate users?
For PBS HD on AMC-21 I finally resorted to manual entry of the transponder, VPID, APID and PCR and then the channel finally appeared in all its HD glory on my 52 inch Sony Bravia.
I wonder if Viewsat will ever fix 'blind scan' or if its a hardware issue that will never work? Searching for random HD news feeds is quite challenging now!
Thanks, I'll be interested in hearing their response.