Well I have had this Sunday planned since 11/24 for the installation of my new 5LNB dish and HD DVR (which I purchased myself from Best Buy instead of going on a waiting list). I went online to pay my bill on the D* website and just clicked on the my order link to make sure everything was ok for the installation this Sunday...good thing I did. Come to find out the local installer "attempted" to contact me for 2 weeks to let me know this Sunday was no good and I needed to reschedule...well I guess the 2 phone numbers I left weren't good enough for them and they decided to not leave a message. I contacted D* to find out why and was given plenty of excuses - no more 5LNB dishes and the local installers don't work on Sunday's were the top 2. I called the local installer here in Buffalo and they have inventory to do and basically told me to go to the end line and wait. So now I have to wait until mid-Jan and hopefully things will go as planned then. Funny thing is the customers (both new and exisiting) who have installations/upgrades scheduled on Monday on are not effected...what a way to be treated by both D* and the local installer.