I am absolutely shocked to hear that Pegasus had bad customer service I've been in Pegasux areas for the past 10 years, and have avoided D* like the plague because of stories just like yours from friends and family. I'm glad we can now deal directly with D*. I'm hoping they'll be offering a Sunday Ticket/HD combo pack soon, since they have used ST to lure new customers in the past. I absolutely refuse to spend $300 for a receiver. If they didn't have ST, they'd have 0 HD customers, imo.