Free upgrade to the Hopper 3?
- Thread starter tylerbonezjonez
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Some customers may be able to negotiate free equipment or install of same, but it is my understanding that the 2 year commitment is non negotiable.
I believe that's right, as it should be. Would be bad business practice to just give away everything and not have any guarantee of the customer staying.
Originally they wanted me to pay $95.00 for a tech fee visit & $150.00 for the equipment, I cancelled that order and re-ordered again and ended up getting the same set up (Hopper 3 w/Joey 2.0) for only $10.00.
WTF are you talking about? Who said anything about getting something for free? The $50 fee has nothing to do with paying for the new equipment, it doesn't even touch the cost of the equipment (unlike a car note which pays for the car and interest).
DISH furnishes the new receivers and in return they lock the customer in for two more years of paying for service. That's been their business model for years. They've also in the past required a nominal payment up front, that is what the $50 is. I simply stated that some people think the contract itself should be enough.
I, personally, am perfectly happy with my single 211K.
Well actually 24 month commitment really should be good enough.
But in some cases I agree, there should be upfront cost involved, Because otherwise people would expect new equipment monthly.
But I've always thought they should have some requirements and other options to upgrade.
I don't mind paying like $50 but anything more then that is ridiculous to spend on something you still have to pay monthly, and you still have to give it back if you leave.
Dish should just set a Guide line for a free upgrade.
Like raise the Minimum Package you can subscribe to for the next 24 months.
Like Top 120 or 120 Plus.
If you pay $100 you just commit to 24 months.
Anything more then that is ridiculous.
Unless you want the H3 and Multiple 4K joeys.
Then pay up.
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But in some cases I agree, there should be upfront cost involved, Because otherwise people would expect new equipment monthly.
But I've always thought they should have some requirements and other options to upgrade.
I don't mind paying like $50 but anything more then that is ridiculous to spend on something you still have to pay monthly, and you still have to give it back if you leave.
Dish should just set a Guide line for a free upgrade.
Like raise the Minimum Package you can subscribe to for the next 24 months.
Like Top 120 or 120 Plus.
If you pay $100 you just commit to 24 months.
Anything more then that is ridiculous.
Unless you want the H3 and Multiple 4K joeys.
Then pay up.
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The upgrade fee is because the customer has not "bought" their investment back, or has no equity in themselves for the company to cover the cost of the upgrade. I'm not going to mess with upgrades, but if you look at the SAC, it was around $768 that was paid back at somewhere around $11 per month on average. When you take that Into consideration, and upgrades(especially on just launched equipment with millions in R&D) early adopters must have a secured investment. Because of the nature of the business you are not talked to that way, but essentially that's all it is. You earn equity, and the customers that have the most equity got free upgrades while every other early adopter must secure their investment another way, which is why there is a commitment as well. $150 for the H3 and all other necessary equipment really isn't that bad of a deal, as you still keep the other stuff and can sell it, but you pay to play early and have the great user experience.
I'm sorry but I think needing to "qualify" for a "free upgrade" is crap! Even though I'm out of contract, I don't mind a new 2 year commitment - that seems reasonable. But another $150 upfront in "equipment costs"? To use THEIR equipment? Don't I have to return it to them eventually? Don't I have to pay "lease" fees to use it every month? So then, $150 up front for the privilege of shelling out another $140 a month in programming costs and other fees for the next (at least) 2 years? What a bargain!
You don't pay lease fees. All equipment fees are the same whether you own or lease. The only lease fee is the $150. Just like on a leased car.
Good point - maybe, but whatever you want to call it, it still all comes out of my wallet.
A leased car I can Buy and own.
And drive it where ever I want when ever I want, and put Gas in it where ever I want.
Dish Equipment can only be used with Dish service.
So they kind of got you by the balls. DIRECTV TOO.
I've Never paid a single dime in upfront fees when I had cable for Upgraded boxes.
Even All the big phone companies went away with Leasing.
You can make 0% intrest payments on your phones, and pay it totally off when ever you want, and Pack up and leave with your phone.
Like I said I'm not opposed to leasing, But they should just Implement some options that will encourage upgrades equally to any customer that pays his bill on time. Like I said make them subscribe to a Higher package as an option, as opposed to paying High upfront fees.
And Limit it to 1 per year.
Why piss off your customers?
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As proven on this site time and time again, customers are going to be pissed no matter what. Last year was people pissed because of no seamless integration, now people are pissed because there is only seamless integration. Can't please everyone, but they sure can make sure they get theirs and keep their backing by offering the best equipment possible.
Well you can't promote the best equipment ever, when you don't make it easy to upgrade your existing customers to it.
I don't know the terms But they wanted to charge me $210
That's an insult that was quickly turned right around on a customer that still pay $160 a month under a Promo
Do they really want to lose out on a potential $200 + a month customer for that $210 bucks?
Apparently not.
That's why their tone quickly changed to $50
When you don't net a single new customer in over a year, You really should start placing you focus on who's in front of you right now.
So my question to you, would you pay $210 and want to sign a 24 month commitment for an H3 that you can't keep or do anything else with?
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I disagree. They are not hurting even a little. And as mentioned, you build equity. The more equity, the closer to qualifying for free. There are plenty of users that got it for free here. Basically, you get what you earn, and to think otherwise is just poor judgement. Can customers choose another provider? Sure, but I can tell you DTV has the exact same practices, except they charge more. Movers is a good example.
What equity
You pay a bill you watch tv?
You don't pay you get terminated and you have to give all your stuff back except your $30 dish that you more then paid for in your ETF.
They wouldn't set an ETF at $20 a month if it wasn't going to cover their a$$.
You act like these companies are doing YOU a favor.
When Dish or Directv equity helps me buy a House , car or raises my credit score, I'll send them a Thank you letter.
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Look at their SAC, and then look at profits. The ETF only pays a portion of it back. They are counting on people sticking around longer. There is no profit on the ETF at all. Nor is there profit of everyone leaves at 2 years and 1 day.
That's why they are bringing in Negative revenue ? Hun?
I think they would manage just fine considering they can give someone $360 in programming credits a year without even asking.
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