Each account has a unique "household key" which remains the same for the duration of the account. If you cancel the account you lose the household key, rendering the EHDs useless until they are reformatted.
To view your household key :-
On Hopper you hit YELLOW - BLUE - 3 - View Counters and scroll down until you see your household key.
On 722 you hit MENU - 6 - 3 - Counters and scroll down until you see your household key.
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In MyDish on line account under My Equipment Active Receivers the External Drive Enabled says No for all my receivers. I have never seen any of them say yes since I have had EHDs for the last four or five years now. Has anyone else noticed that in your on line account?
That goes back to when you needed to pay for the use of the EHD. Since they became free to use it is no longer populated....