Never had a problem with getting a CSR to make the change..I f they give me a hard time I tell them I want to speak to their coach..That either gets them to do what is necessary or I get the coach and they do it....The perception I have is the CSR's don't want their coaches getting involved....i think they get writen up for it.....Oh yeah, whenever I get what seems to be a rookie on the phone, I simply hang up and call in again....That usually does the trick....It seems the training of new CSR's has gone down hill. The newbies go right by the script and they hit the panic button if what is needed isn't on their script...
You can use a dp 34 with SD..If you have a dual tuner you'll have to run a second line to the location of the dual tuner....Just stand firm when getting the w/o change when requesting the dpp44......Let the CSR know the cust DOES NOT want any new wiring run....Be emphatic but as plesant as possible..Ususally I get the needed changes without any problems....You must use an SD for either of the FSS sats....Medium power sats require a larger antenna.....