webbydude said:The receiver had just been installed last week and apparently the customer didn't order all her channels correctly and needed some internationals.
I've had that happen twice. Once, a mover. I called to activate it 3 times and it wouldn't come on, so the third CSR decided to look at programming. They were supposed to get TV5 ONLY, which dish neglected to put on the work order. The CSR was like "oh, dear. somebody will have to go and fix that." I don't know why she thought that. I had to move the dish to hit the 61.5, but I did it, and replaced the twin with a Legacy dual.
Had a service call that was the same thing, just different channels. I don't know why that didn't occur to the first guy. I ended up doing it for free (got charged back), because the jerk wouldn't allow me access to his bedroom TV to do the check switch. I hate customers sometimes. I explained the checkswitch and demonstrated to him how to do it, but that service call still made it past the call center and the retards working there.