4 dish install
There's a question in here, but I wanted to vent a little first...
Ok, so locals were just announced for my area a little over 2 weeks ago. I called Dish, and after talking with the CSR a little bit, I told her that I had 61.5 programming along with the upcoming-to-be-installed SuperDish, so I thought I would need a DP-44 switch. She said OK. She set up the appointment for a few days later.
The day arrived, and the installer called 1/2 hour before the install and said "I don't have that switch, you'll have to reschedule". Nice. Good thing I hadn't left work yet! I called the home office for the installer and they rescheduled me for a week later. I asked if they had the switch. They said "yes".
The week later comes, I take the afternoon off for the install, and the installer doesn't show up. I find out at 9 PM that he had made it through 2 of his x (6 I think) installs. So I get rescheduled for the next day. I take the morning off because he is supposed to show up between 8 and 10 AM. He shows up at 11:45 (I am the first job on the list, by the way). Now, I take the afternoon off. We get the pole in the ground and cemented. The dish is on the pole, the cables are run to the house (luckily above ground) and are nicely zip-tied to the pole. We go to his truck to get the switch. Guess what he pulls out? A SW-44. DOH! He starts getting out more stuff, and I say "you know, I think this is the wrong switch. See, the outputs are for odd/even polarity. Isn't the DishPro stacked?" He looks at it and says "you're right". We look at his order from Dish Network, and what does it show? A SW-44. Great.
Now he is hot because we've wasted almost a day, and I am hotter (but calm), so he decides to call Dish Network. He also calls two installer buddies. No one has an answer about what to do. No other install method will work, they all say. That's fine, I thought from reading newgroups that the DP-44 was the best option anyway, with the least number of switches/connections/etc. to deal with. The DP-44 is being sent to limited retailers, but not service technicians, he is told by the Dish guy. I would think that the guy at Dish Network on the technical side could call his boss, or someone, and get a DP-44 sent out to the installer's company. No. I am told by the installer that his company is sending emails and calling, and when they get one I will be notified. He takes the SuperDish off the pole, and he takes all the wire that was run and neatly zip-tied up. He leaves. I have a pole cemented in the ground and nothing else to show for a day and a half of vacation time. I am ready to email
ceo@echostar.com, because this is nuts, but I decide to wait and see what happens.
It is now a week later. Still no word. My question (after all this) is: Is the DP-44 out? Who can the installer's company get one from? Will my e-mailing Charlie Ergen himself do any good? What other installation choices are there besides a DP-44? I have a 508, by the way.
Thank you for your advice, and for listening....