Does Dish not cave in to cancellation requests any more?

[tanman]

After reading a thread on this forum(and being bombarded by Charter) I called Dish about 7 months ago and explained how I could switch (with no contract)and save lots of money and then come back as a new sub.I took their 20 dollars off for 6 months.Called back after 6 months.Explained again.This time they made the discount for life.Of course that 20 bucks will erode as time goes by as the package will always go up.BTW-the first tier can only offer peanuts.At no point did they want me to cancel-on the other hand it was 20 bucks not 40.

 

[mdram]

i have never heard of a discount for life

 

[tanman]

i have never heard of a discount for life

I was semi surprised also.I"ll definitely report back if it ends.

 

[Deadlocked]

Maybe they just wised up to your game and decided you weren't bringing in enough money to try to keep you.


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[Troch77]

Well since the last couple of financials are showing good profits, I'm not going to be worrying about asking for and possibly receiving any discounts I can get. Especially considering the profits are increasing.

Of course I've always figured that Dish (or pick any other provider) has a room full of bean counters to ensure they stay profitable and to decide what prices and/or discount deals they can make to remain so. I just have me, and to me, what is important is getting the most for the least or some reasonable facsimile.

Others are free to pay the full rate, I won't mind!!

Of course now that I've said that, I also realize that compared to the equipment and service I'm receiving from Dish, I can't imagine switching to much lesser equipment. I include all the HR's up to and including the latest Genie, and also all the TIVO's.



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Hey , I have nothing against discounts at all.
I've just never really had to ask for one.
Every time I drop a premium they automatically offer a discount.
Right now my bill is around $120 a month.
I can't really complain.
If it was $200 yeah I would start to look into my options before trying to haggle.
I would just go back to cable for a year with 1 year promo, and then leave cable for Dish or Directv as a new customer in a year or 2.
I don't have provider loyalty .
It's my money I'll do what I want with it.

Samsung Galaxy S6 Active

 

[lparsons21]

Yes, for us that sub to premiums these days, Dish has been very good with discounts on them without us having to call in at all. I like that! Those that don't sub to premiums have to call or chat for discounts.

My next billing will be the last of the 1 year promo pricing so my bill will jump $50/month. Got the T250 and all the premiums. That won't stay that way when the price goes up. Down to T120 and drop Starz and Dish Movie Pack and possibly Cinemax now that both Banshee and Strike Back are gone. HBO/SHO have to stay because of the boxing.


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[Ronnie-]

Since I dropped sat service and went to PS Vue for $30 a month (for when I have it), I do not have a need for discounts.

But seriously, when I did have dish, or directv, I would call and politely explain my options and what my costs would be elsewhere if a better deal was available. I was never nasty, or ranting about how I would cancel if I did not get what I wanted. More often than not I would get a concession.

Even then though, the price for what I got and how often I used it just did not make good financial sense to me, so I finally pulled the plug on the whole thing. My top out point for pay tv is around $60-70 bucks. Not that I can not afford more, it is just a usage issue for the money for me.

I will say that the wife and kid pushed pretty hard when I finally cut it all off and went to the net and OTA. A few months later though, and they both said we made the right call for us, as they realized I was right and we did not watch all that much, and what we did watch was generally available via a different method.

 

[MikeD-C05]

I find myself a tad embarrassed to ask for such discounts at all, much less threaten to cancel. Do you threaten to cancel, or ask for "loyalty discounts"? Do you have to call, or will chat work as well?

Push the button for cancellation and then the loyalty specialist comes on the line and you tell them you want to cut down your bill in order to stay with DISH. In my case I wasn't ready to move down from the top 200 + Hbo for $10.00 and Showtime for $7.50. So I said I really want to cut the fees out. She came back on the line and said you are eligible for $40.00 a month off for 6 months. I said cool , make it so. After all I really wanted to cut the $29.00 in DISH fees out. Then I asked for credits off my dad's account in my name or 2nd account. She said $10.00 off for 6 months and I said , NO my dad is really wanting to switch to Directv to bundle with his Att internet account. She came back on and said $20.00 off for 6 months. I said ok, I don't know if he will stay but go ahead. So if my Dad does want to cancel, then I am sure we will get a bigger offer , but for now he is content to stay,as long as he gets credits off his bill.

I did this same thing last year and got $65.00 off for a year on my account and $30.00 off my dad's account in my name. It pays to call in ask for ways to cut down your bill. I do the same thing on my TWC internet bill , along with buying my own router and modem to escape their monthly fees of $10.00 for the modem and $10.00 for the router fee . Did the same thing for my mobile cell phone bill and my Xm sat bill for my two cars. I never pay full price anymore for any of my utilities except of course electric bill. Until I get solar panels installed some day.

The key is to never be rude, don't be aggressive and try to talk over the csr. Just ask what they can do to keep you on as a customer and that you do have other options. You are the customer after all. They need you to continue to make money. Act accordingly and don't be afraid if you do have to really cancel. After all with DISH they will send you a come back offer that will rival anything that you will get for new subs. It also helps that I own all my receivers dishes, lnbs , nodes, etc. I can easily go to the competition for a month while waiting for the come back offer if I want to. But I prefer DISH equipment and services. Since 2011 they have worked to keep me on as a sub and as long as that continues I will stay. Want to make that even 20 years come January.

 

[darrengs]

My but your greedy. Your discount means somebody else has to make up the loss, maybe it is your turn.

I see it the other way around. Those that are willing to pay full price make it possible for others to get discounts.

 

[Troch77]

I guess I see it totally different.
Your credit and payments to the company is what determine what you get in freebies.
Not someone paying full price, or someone getting $50 off their bill.
Dish isn't going to give a person credits, if their credit with the company would be a negative profit.

It's the same with any company.
If I qualify for a 0% interest loan because my credit is good.
Does that mean the guy with the 16% rate with a 600 credit score made this possible?
No because more than likely the guy with bad credit will default on his loan or make several late payments.



One has nothing to do with the other.
If you are paying full price monthly on your satellite bill for years, well that's too bad for you that you aren't taking advantage of all the options and promos that are available to you.

Samsung Galaxy S6 Active

 

[KE4EST]

I will say that the wife and kid pushed pretty hard when I finally cut it all off and went to the net and OTA. A few months later though, and they both said we made the right call for us, as they realized I was right and we did not watch all that much, and what we did watch was generally available via a different method.

Same happened here. At first she whined about it, then once she really saw the difference in the budget and realized she could live with out all the non-sense, she was ok.

 

[WiCkeDuDe]

It used to bother me to ask for a discount until dish started the new customer cheap pricing years back. I will admit I don't get their business model and frankly it ticks me off. New customers get a great deal for a few years then just jump ship to another provider seeking the same new discounts. No intent to stay long term. Lots of truck rolls, paperwork, and man hours. I've been with dish for 15 years, auto pay, bought and installed all my own dishes and receivers until this hopper 3. I've cost dish next to nothing in truck rolls, installs, and never called in a TC. So yeah I don't have a problem asking for a discount being so long term and asking them for very little. As a tech I used to hear how it took 24 months to break even on a new customer. Never bought it. Why then would they give discounts and let the customer leave right when they started to make them money????? I think they just want to new customer numbers up for Wall Street purposes. Seems to be all that matters. The model they use just makes no sense to me....

 

[bobvick]

I think they just want to new customer numbers up for Wall Street purposes. Seems to be all that matters. The model they use just makes no sense to me....

Would probably be better if they could have been a private company, not having to worry about "meeting" or "beating" the street every quarter. Of course with all the capital required to operate as a DBS enterprise, that wasn't practical.

 

[MikeD-C05]

It used to bother me to ask for a discount until dish started the new customer cheap pricing years back. I will admit I don't get their business model and frankly it ticks me off. New customers get a great deal for a few years then just jump ship to another provider seeking the same new discounts. No intent to stay long term. Lots of truck rolls, paperwork, and man hours. I've been with dish for 15 years, auto pay, bought and installed all my own dishes and receivers until this hopper 3. I've cost dish next to nothing in truck rolls, installs, and never called in a TC. So yeah I don't have a problem asking for a discount being so long term and asking them for very little. As a tech I used to hear how it took 24 months to break even on a new customer. Never bought it. Why then would they give discounts and let the customer leave right when they started to make them money????? I think they just want to new customer numbers up for Wall Street purposes. Seems to be all that matters. The model they use just makes no sense to me....

The current new sub model doesn't make any sense to me either. That is why I suggested loyalty credits for every year that you stay with DISH. It would make more sense than the 24 month commitment low priced promo , followed by sub CHURN that seems to be built in to their new sub model. People like getting discounts and credits off their bill ,because it makes them think that they are getting something of value from the company that they do business with. Now the amount of the loyalty discount could be configured by the sub credit ratings if they wanted to. The better the credit rating the better the discount. I have an 827 credit rating according to my latest Credit Karma rating. I have never paid late on anything with DISH. Might be why they are willing to give bigger discount credits when I ask. That and maybe the 3 DISH accounts I have had for some amount of years now. Either way loyalty to a company ought to be rewarded instead of penalized. That is exactly what the current model does. It penalizes the sub with higher prices , higher fees and of course the yearly price hikes all kick in once the 24 month commitment is up. That is quite a whallop for a customer to take at one time.

 

[WiCkeDuDe]

Agreed mike. Loyalty discounts would be a great idea but I'm sure they would just make a new dvr fee to offset it. When the promo price goes up at 24 months most people just jump ship to another provider who gives visa gifts cards and everything else to lure you. The providers all pretty much enable this behavior or the churn as you referenced. I choose not to reinstall every two years and pray my installer might have a functional brain. No thanks. I like the dish service for the most part once the hopper 3 is buttoned up. I'll keep it and just call for a discount.

 

[AZ.]

Well............What is worse for there bottom line?.....Change carriers every 2 years,or have some loyalty and ask for a monthly break???

 

[KE4EST]

I find it interesting that the TS has not been back sense they started this thread.

 

[mikew]

I wonder what type of customer feels such loyalty that they condemn other customers for seeking out a bargain. I haven't paid full price for TV, XM or Internet for over 15 years. It's a hassle to call in, but it takes only a few minutes to save a considerable amount of change.

 

[Claude Greiner]

Your not doing anyone any favors NOT asking for a discount.

If any cable or satellite company really appreciated you as a customer then they would be reaching out to you offering discounts retroactively.

If you can get a discount, get it.

Also, there is a formula that they use to determine what discounts you get and when to stop giving them out

 

[Bob Haller]

dish knew the big fee increase would cost them subs and they didnt care.

lost me as a customer for life 5 bucks to 17 means we dont wantyou