I was wondering whether anyone had the following problem with Dish and, if so, how you went about addressing it:
Last month, I arranged to exchange a receiver with Dish and returned the original one in the box provided to me by Dish, using the packaging material and the labels. The original receiver was not damaged in any way and had not been dropped. When I looked at my bill online, I saw a $200 charge and was told it was because the returned receiver was damaged. I was told that the damage was to the external metal chassis, which was dented in some unspecified way. The Dish phone representatives said that the receiver was destroyed and no photos taken of it and that this was the entire information that they had about the damage. I was told that Dish's only record of this information was in the form of some electronic entry and that I could not be provided a hard copy of it.
The phone representatives, who ultimately included representatives from Dish's ERT team, said that the charge was valid and could not be disputed further but that I could get a $100 credit against it. I asked whether I could speak to their legal department and they said that they did not know how to contact them and that I could hire a lawyer to contact them and dispute the charge. (One of the phone reps suggested that I make a claim with UPS but this does not seem right, as UPS is the common carrier that was arranged by Dish.)
Does anyone know a way to dispute this charge short of not paying it? (Cancelling the service won't work; the charge will still be there.) I am afraid that, if I do not pay it, the charge will ultimately be referred to a collection agency and reported to credit bureaus and that my credit will be adversely effected. I am also concerned that if this small matter goes to some type of arbitration or small claims court, it will be my word against the computer entry in Dish's system, and if I lose, then I will be saddled with litigation/arbitration costs, etc. (I have not taken the time to pull and review the customer agreements.)
Is there anyone else in Dish to turn to or do I simply not pay ... and wait ... or suck it up and take the $100 credit.
Any advice will be greatly appreciated. Thank you.
P.S. It looks like others may have had similar problems but I did not see from their posts how the problems were addressed.
Last month, I arranged to exchange a receiver with Dish and returned the original one in the box provided to me by Dish, using the packaging material and the labels. The original receiver was not damaged in any way and had not been dropped. When I looked at my bill online, I saw a $200 charge and was told it was because the returned receiver was damaged. I was told that the damage was to the external metal chassis, which was dented in some unspecified way. The Dish phone representatives said that the receiver was destroyed and no photos taken of it and that this was the entire information that they had about the damage. I was told that Dish's only record of this information was in the form of some electronic entry and that I could not be provided a hard copy of it.
The phone representatives, who ultimately included representatives from Dish's ERT team, said that the charge was valid and could not be disputed further but that I could get a $100 credit against it. I asked whether I could speak to their legal department and they said that they did not know how to contact them and that I could hire a lawyer to contact them and dispute the charge. (One of the phone reps suggested that I make a claim with UPS but this does not seem right, as UPS is the common carrier that was arranged by Dish.)
Does anyone know a way to dispute this charge short of not paying it? (Cancelling the service won't work; the charge will still be there.) I am afraid that, if I do not pay it, the charge will ultimately be referred to a collection agency and reported to credit bureaus and that my credit will be adversely effected. I am also concerned that if this small matter goes to some type of arbitration or small claims court, it will be my word against the computer entry in Dish's system, and if I lose, then I will be saddled with litigation/arbitration costs, etc. (I have not taken the time to pull and review the customer agreements.)
Is there anyone else in Dish to turn to or do I simply not pay ... and wait ... or suck it up and take the $100 credit.
Any advice will be greatly appreciated. Thank you.
P.S. It looks like others may have had similar problems but I did not see from their posts how the problems were addressed.
