I recently moved from Iowa to Colorado. I was in the middle of my contract, so Dish told me that if the technician came out and was unable to set it up that I would be out of my contract. That is exactly what happened. They told us that they would be sending a box for us to ship back our equipment.
After waiting for over a week I logged into my online account to see if there was any indication why I hadn't received a box yet. Immediately after moving I had swapped two numbers in my address and accidentally given some places the wrong address for my apartment, so I assumed that this was the problem. My account indicated that my receiver was obsolete and didn't need returned. I called Dish to verify this. The person I talked to told me that that was incorrect and that their records indicated that they had shipped me a box. I informed him that we hadn't received it and asked if he could verify the address that they had on file. The address was correct, and he offered to send out a new box, but after a few minutes told me that they were having some issues and wouldn't be able to send me a box right then. He put me on hold to talk to somebody about the system issues and after waiting on hold for a few minutes he came back and asked if I had a box I could ship it in if he sent me a label. I happen to keep boxes for everything and had the original box, so I told him yes. After a few more minutes he told me that he couldn't send me the label because the UPS site was down (I do website development and had been using the UPS API that same morning without problem). He offered to call me back the next day after he had had a chance to work everything out.
I never heard back from that guy again, but a week later I received an automated phone call telling me that my card would be charged unless I returned the equipment. I immediately called Dish to straighten out the issue. The lady on the phone this time told me that their system indicated that I owned my equipment and didn't need to send it back. She said that if I received any calls indicating that I my card would be billed that I should call them back. I informed her that that was the reason for this call. She put me on hold to talk to her supervisor and when she came back she simply told me they would be sending another box. It was to arrive on Monday (this was Sunday). I kept my eyes peeled for the next week. In the apartment complex I live in, if UPS is unable to deliver a package they will leave it in the offices. I checked regularly with the office to see if my box had arrived, but it never did.
That was the last contact I had with DishNetwork and was over a month ago. The card that they have on file has since expired and was never billed for the equipment. LT, you're probably right. I should call them again and get written confirmation that this box is actually mine before I do anything with it.
