Dish Smart Card Swap
- Thread starter Scott Greczkowski
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Server Issues. We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. The provider was going to move us to a new server, however we are now told by the provider the issue is at the data center in St. Louis. They have offered to move us to a different datacenter on the East Coast or West Coast, however at this time we have declined the move to a different data center as it would affect the speed of connecting to about half our members.
We are waiting for more information from our provider, however we are trying to ride this out to stay in the same data center, so that when the server is fixed all users in the US will get the fastest connection possible.
If after some time the issue is not resolved we will be forced to move to another data center, if this happens there will be down time, as they will need to transfer everything to the new server and we will need to update the DNS and other settings for the new IP address of the new server. If we have to do this, the time it will take to move will be out of our hands.
We are going to try our best to weather through this, so we thank you in advance if you encounter any issues.
Sorry for the issue!
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I received a message on my 722 about a week or 2 ago that I would be needing a new smart card and to call an 800 number if I need help installing it. It popped up more and more frequently as the days went on. I finally called and they said that I needed to call in order for them to send them and the message would not show up anymore. They told me it would take up to 30 days for them to be sent and then up to 2 more weeks for me to receive them so I don't think the cut off is for quite some time.
Well if you look at the back of a smart card, it says nagra and this is the second time I've heard of the card swap.
So, I said nagra 2, assuming the next one would be nagra 3.
So, I said nagra 2, assuming the next one would be nagra 3.
I have not gotten any messages, as of yet on any of my receivers. I assume I will soon.
Probably. I didn't get my cards until early last month. Never got a message on my screen either. They'll probably just show up. You can always call and ask.
Whats weird is some of you haven't received any cards yet and I just received a second card for my 622.
Charlie told the analysts in his last financial call that it would probably all be done by next November with various market segments starting to be switched on around February and continuing from there- the transition will be a roll out.
Our polling expert ( see his stats) estimates 5-6 percent changeout per month and completion around July.
Our polling expert ( see his stats) estimates 5-6 percent changeout per month and completion around July.
Since the old card expires if the new card is not inserted within a few weeks, there shouldn't be a delay in getting the swapout done.
Hmmm.....
I guess that means dishnow prepaid customers are not real legitimate subs even though they are paying customers. In some ways they are better than regular subs because dish has gotten paid in advance. How will dish get our cards to us since they have no address info on file for prepaid dishnow boxes other than the zipcode? Regardless they don't have the required info on file to complete a swap at this point. in fact they haven't even begun to solictite this info from dishnow subs, since dishnow prepaid includes international, movie channels, adult, dish latino, and up to AT250 about the only thing that dish can move over to nagra 3 is PPV. Unless one day soon dish just plans on systematically shutting down prepaid boxes which they have already collected money on because dish cant get there act together and organzie a prepaid customer swap. I guess that is too much to expect from a company involved with satellites and rocket science!
I'm pretty sure Dish has some way in mind to handle the prepaid customers. You certainty are a legitimate sub. My post was only in reference to the hackers who are the only ones wit a good reason to worry about Nagra 3.
I just got one card for the 622. My 722 did not get a card. I didn't check it though to see if maybe the installer already had a card in the slot. I wouldn't think so because I got the 722 installed back in May or June, or was it July? Hell, I can't remember exactly.
Knowing Dish they probably forgot completely about the prepaid customers, when they switch over and a ton of service calls come in they will come up with method of fixing them. More likely they will start converting tiers over and when the prepaid try to subscribe to a tier that is converted they will have to give an address for the smartcard's delivery.
Still waiting for my third shipment to arrive. Keeping my fingers crossed. Stupid dish kept sending them to the wrong address!
