DISH retention offers

[pattykay]

How much is that and what channels does it have? Does it require 118?

$15 per month plus the price of an international package add-on. I don't actually care about the international channels very much, so I went with the cheapest option (Portuguese: RTPI) for $9.99 per month. This way, my total bill for the basic package is only $24.99 per month, which is way less than Welcome Pack.

Here is the channel listing from Dish's site: MyDISH
There is also a Chinese Basic package for the same price: MyDISH

Either package would require the 118 satellite, but you can lie and say that you already have that satellite even if you don't have it. (I actually do have it, though.) Both packages provide a good selection of "freebie-type" channels (shopping channels, religious channels, diginets, other channels that are probably paying Dish to be carried). This gives me BBC America, Buzzr, Laff, Grit, C-Span, and a handful of international news channels. I also still get all of the monthly free preview channels, obviously. I went with International Basic because it includes some international streaming channels (the channels with the five-digit channel numbers in the list, which actually show up on collapsible channel numbers in the 600 range if you have an internet-connected Hopper or Wally). NatureVision used to be one of those streaming channels, but Dish dropped that.

This also gives me the option to add and remove Latino Bonus Pack (for Disney XD, and the Dish CD and SiriusXM music channels) which was previously not an option with Welcome Pack. (Welcome Pack subscribers may have gained that option some time this year.) This also gives me the ability to add and remove the Locals package as needed, which was also not available with my old grandfathered Welcome Pack. (I have read, but not confirmed, that non-grandfathered Welcome Pack subscribers also have the ability to drop the locals, although it does not reduce their monthly price very much.)

 

[AntiMoz]

Just renewed my two year preferred customer agreement that was due to expire next week. Same package (AT-200) at same price as the past two years with all of the same equipment and autopay discounts. Also discussed the Nexstar dispute and received a one-time $40 credit off my current bill plus was offered 3 months of STARZ at no cost. The CSR named David, was great to work with.

 

[reubenray]

Just renewed my two year preferred customer agreement that was due to expire next week. Same package (AT-200) at same price as the past two years with all of the same equipment and autopay discounts. Also discussed the Nexstar dispute and received a one-time $40 credit off my current bill plus was offered 3 months of STARZ at no cost. The CSR named David, was great to work with.

Did you get any type of notification that your agreement was about to expire? I am pretty sure my 2 year agreement runs out next month. Also what number did you call?

 

[Howard Simmons]

Just renewed my two year preferred customer agreement that was due to expire next week. Same package (AT-200) at same price as the past two years with all of the same equipment and autopay discounts. Also discussed the Nexstar dispute and received a one-time $40 credit off my current bill plus was offered 3 months of STARZ at no cost. The CSR named David, was great to work with.

Can you negotiate my contract next year?

 

[dennispap]

Did you get any type of notification that your agreement was about to expire? I am pretty sure my 2 year agreement runs out next month. Also what number did you call?

1-888-496-1260 is the number to call. If you look at you latest bill it should have " YOU ARE CURRENTLY IN # _ of 24 month deal" on the bill. I think it is in the fine print on the right side under ABOUT YOUR DISH BILL .

 

[cpdretired]

Did you get any type of notification that your agreement was about to expire? I am pretty sure my 2 year agreement runs out next month. Also what number did you call?

In your account on the left tab click onto preferred customer offer. This is where you will find your current contract.

 

[reubenray]

1-888-496-1260 is the number to call. If you look at you latest bill it should have " YOU ARE CURRENTLY IN # _ of 24 month deal" on the bill. I think it is in the fine print on the right side under ABOUT YOUR DISH BILL .

I see that and I am 24 of 24.

 

[reubenray]

In your account on the left tab click onto preferred customer offer. This is where you will find your current contract.

Ugh - I don't have that.

 

[AntiMoz]

Did you get any type of notification that your agreement was about to expire? I am pretty sure my 2 year agreement runs out next month. Also what number did you call?

The others have answered your questions. No, no notification. I kept a mental note and did confirm about a month ago by checking the My Preferred Offer tab on mydish.com. I do the same thing with SiriusXM but set a calendar reminder in Outlook for those because I have multiple radios expiring at different times of the year.

I have to say i’ve been a member of this site since 2005ish, have learned a ton and saved a considerable amount of money. Scott has a great thing going here and I’m happy to be a supporter. Bonus...it’s one of the most civil sites around.

 

[reubenray]

The others have answered your questions. No, no notification. I kept a mental note and did confirm about a month ago by checking the My Preferred Offer tab on mydish.com. I do the same thing with SiriusXM but set a calendar reminder in Outlook for those because I have multiple radios expiring at different times of the year.

I have to say i’ve been a member of this site since 2005ish, have learned a ton and saved a considerable amount of money. Scott has a great thing going here and I’m happy to be a supporter. Bonus...it’s one of the most civil sites around.

I remember reading those posts and I was hoping to see an offer on MyDish by now. I now have the retention number saved on my home page. I have only had Dish for two years.

Would it be better to call before my agreement runs out or after? To further complicate things I will be moving early next year to another state.

 

[AntiMoz]

I remember reading those posts and I was hoping to see an offer on MyDish by now. I now have the retention number saved on my home page. I have only had Dish for two years.

Would it be better to call before my agreement runs out or after? To further complicate things I will be moving early next year to another state.

I suggest you call the retention number before your deal expires and before the usual price increases for 2021 are announced during the next few weeks.

 

[schneider21]

For anyone interested (I know it helps me when others describe their offers & experience)

20 year customer, I've been off a promo for a while, subbed to the Flex pack with locals and a Hopper 3. Total was $75.
I didn't know there was a Hopper legacy discount, so I was paying the full $15.

Thanks to this thread, I called last night to see what the preferred customer offer is (and see if I could get that Hopper discount) and was offered AT120, 2 year price-lock for $79. Since we watch a lot of Premier League on NBCSN and F1 on ESPN, this was a no-brainer for us. As much as I want to cut the cord, it's just too easy turning on the TV and having everything at your fingertips. And the Hopper, PTAT - we do get a lot of value in having them.

Dish also threw in Starz & Showtime free for 3 months and I got 5 PPV certificates, for being a nice guy

I've been balking at the 2 year commitments lately, but we just found out that Comcast is imposing data caps on us - all the streaming of sports that we've been doing (including the FoxSports 4K stuff), on top of everyone working from home during the pandemic - has put us way over the new caps. So the extra $4 gets us the channels we watch the most and will help us avoid $20-$100 overages with Comcast. A win-win for my situation, especially considering the yearly price increase is on the horizon.

 

[Bruce]

I've been balking at the 2 year commitments lately, but we just found out that Comcast is imposing data caps on us - all the streaming of sports that we've been doing (including the FoxSports 4K stuff), on top of everyone working from home during the pandemic - has put us way over the new caps. So the extra $4 gets us the channels we watch the most and will help us avoid $20-$100 overages with Comcast. A win-win for my situation, especially considering the yearly price increase is on the horizon.

You can avoid data caps with Comcast with xFi Advantage, $25 a month which includes the modem rental.

 

[rvvaquero]

So, I just had a long conversation with Kayla at 888-496-1260. She enlightened me to some things.

For the past six years, I've been getting $15 off of any of the big four plans, plus another $5 off for autopay. My two year preferred customer agreement ends in three days. First of all, the autopay discount is not available to me this time. Secondly, she was unable to get any more than a $10 discount for the two year price lock agreement.

I told her that that AntiMoz just called a couple of days ago and was able to renew at the same price as previously, including the autopay discount. Kayla explained to me that each customer was different, that DISH uses an algorithm to determine what offers are made to each customer. Then I explained that I had been with DISH forever and had never had a single DISH employee come out for any purpose, even installation. Kayla said she can't understand why it works like it does or what determines which offer a customer gets.

Bottom line, I think DISH takes me for granted and knows they don't have to offer me a great deal to stay. When I told Kayla how I was not pleased, she said she would try a couple of different angles. She came back with an offer of $20 off per month, but it would only be for 12 months and no price lock. So, if DISH increases rates, I'll pay the increase. I accepted that offer, but not thrilled about it.

 

[Howard Simmons]

I suggest you call the retention number before your deal expires and before the usual price increases for 2021 are announced during the next few weeks.

Isn't he going to get the price increases even with a new contract?

 

[Tampa8]

Isn't he going to get the price increases even with a new contract?

I didn't. Just like AntiMoz they simply continued my already two year price discount for another two years. So four years of no increase, kept my $7 DVR Grandfathered fee. Got 6 months Starz and Showtime $5 each. And they said I am a preferred customer so that sealed the deal.

 

[reubenray]

I suggest you call the retention number before your deal expires and before the usual price increases for 2021 are announced during the next few weeks.

When I had Directv it was better to call after 12 (Noon) to get a customer service rep that was in the US and not somewhere else. Is Dish setup this way also? Being I have hearing issues I need someone that speaks English without an accent.

 

[Howard Simmons]

When I had Directv it was better to call after 12 (Noon) to get a customer service rep that was in the US and not somewhere else. Is Dish setup this way also? Being I have hearing issues I need someone that speaks English without an accent.

I'd ask for an English speaking rep if you can't understand them.

 

[Howard Simmons]

When I had Directv it was better to call after 12 (Noon) to get a customer service rep that was in the US and not somewhere else. Is Dish setup this way also? Being I have hearing issues I need someone that speaks English without an accent.

Also while I was thinking about your post I have the silver protection plan and I remember when I signed up for it (needed a tech visit) I remember the Dish rep saying that with the plan you get an English speaking rep when you call. Well I went on Dish's website and looked up the info on the plan and in certain words that's what it says. Advanced Agent Access.

 

[reubenray]

Also while I was thinking about your post I have the silver protection plan and I remember when I signed up for it (needed a tech visit) I remember the Dish rep saying that with the plan you get an English speaking rep when you call. Well I went on Dish's website and looked up the info on the plan and in certain words that's what it says. Advanced Agent Access.

I have the Silver protection plan also.