Dish Chat Tech Support was clueless on this. I'm watching Dish Online and most of the time I have the full controls on the bottom of the image with skip, pause, play, enter channel, up, down, etc. Then all of a sudden in the same session, I get the four-button bar, with only volume, on-screen remote, something else and the full-screen button. My questions are: why did this change on its own and how do you get back to the normal controls that are much easier (to me) to use? Anyone else have this problem?