Claude, I don't want you to think I don't respect you, because I do. I know you've been in this game a long time and your roots in this industry go deep. However, I don't have any respect for constantly coming into a hornet's nest with a stick and poking the hive, but I do acknowledge your persistence and willingness to (annoyingly) hang in there.
With that said, outside of channel disputes and the NFL Ticket, DTV has nothing that tops Dish. Not one thing, The Dish's fail in weather faster. The hardware isn't even close. The Software isn't close. The options pale in comparison. DTV's VOD is a joke. The billing is extortionist and the customer service is horrible.
When I hear the phrase 'Best in Class Service", I take it seriously. I make every job the best job I can do. I never worry about the next job until I finish the one I'm on, ever. My company's Mission Statement reads, "Mission Statement: GalaxyOne Marketing was founded to provide exceptional customer service in satellite and home entertainment through professional commitment to each and every customer." and I adhere to that every day.
Intentionally setting someone up with a substandard POS service is predatory at best and not something I would ever abide by - and you can ask about the number of Hughesnet jobs I've downed because the customer wanted to stream and game with it and the Sales people - who ask those questions - put the sale ahead of the customer's needs.
That's how I roll!
You have been brain washed by Dish. Same way I was brain washed 8 years ago when I was one of the Top 10 national sales partners for Dish.
You think that Dish can do no wrong and that you’re installing the best equipment and system for the customer. But when Dish eventually screws over the company you work for and you don’t get paid for several jobs, you’ll see that I was right all along.
I used to watch the Charlie chats religiously, Charlie was my god and I worshipped on Sunday’s at the church of Dish. Dish would come out with a new way to screw us, and instead of being mad, I would figure out how to justify and work for less money with tougher requirements.
Dish was my life, and sadly enough I spent 12 of the best years of my life being up Charlie’s A$$ I did good, played by the rules and started to make lots, I mean lots of money.
Eventually Dish no longer wanted to continue paying me, and found a way to get rid of me.
Everything I did for Dish got me nothing at the end.
Quit trying to think your doing customers a favor installing Dish for them.. Your not! As soon as their contract is over and the price goes up, they are gone.
Granted I believe in doing good work, but wait till someone comes out to do an upgrade, or a service call and now your perfect install looks like crap. Or if it didn’t get touched, you just made it easier for the Directv guy to hack it up switching the customer over in a few years.
People don’t care if the Hopper can skip commercials, record 16 things at once or that Dish likes to take away their channels in the name of fighting for the customer to keep prices low.
They just want to watch Tv
All customers care about is that can they get reliable internet service, and how much they will be paying every month.
I’m not here to argue wether Dish, Comcast, Spectrum or Directv has the best service. If 1 service was truly better then the rest, all the other providers would be out of business.
As far as your Hughesnet comment, I agree I wouldn’t install it either if it’s not right for the customer. I definitely wouldn’t install it to replace a cable internet connection.
But if you pull up to a customers home and that’s all they can get, then install it and collect your check for the install.
Speaking of the company you work for. Your in Ohio, Right?
What happened to Digital Dish? Same thing that will happen to the company you work for.