Hi. Sorry if this thread is very outdated, but what I have to say is relevant to the matter, and it is happening to me right now.
Personally I hate Sprint. They monopolize my town, and they continue to rip us off every chance they get. For example, they recently changed our service plan without informing us just to steal more of our money.
As for their DISH Network service, none of the Sprint CSRs know anything about E*. For example, we were told when we purchased DISH Network service from them that DISH Network would handle all of our tech support claims, and that Sprint's role in this is arrangement is only to collect the bills. However, when we recently called DISH Network's tech support, we were told that our account did not exist with DISH Network. So technically, we aren't DISH Network customers. We were instead connected to a Sprint tech support center, and again we got to speak to the same incompetent Sprint CSRs.