6. Get rid of "Dish-Qaeda" aka Audit team.
Charlie is stupid. Making more money for the company to invest as they have been is stupid. Wanting to attract cusotmers who actually pay especially in the worst economic times since Carter, is just plain stupid.
Here is what he should do based on some of the obviously more smart people who post.
1. Pay Disney double for programming, and get the channels back.
2. Get the NY RSN's for the relatively few who can even watch them, and add that cost to all our packages.
3. Lower your DVR fees, but raise your package prices so that someone who only wants and can afford one DVR will pay more.
4. Raise your cost to be as expensive or more so than Direct TV or Cable.
5. No more disputes with providers, just pay them and pass along the cost.