DIRT folk are great! They are instant to fix stuff that CSR's say is impossible. Drop DVR Integration fee.... CSR: Only if you send back the Google TV. DIRT: PM, 3 minuted later PM received saying charge has been removed. No hassle. The way to go!
Thanks to MattG for getting me a good deal on an equipment upgrade. When I called in the order, they had the details from MattG on my account. I was a bit stunned when they asked if installation the next day was OK. I would have joked that I wanted it the same day, but didn't want to take a chance they'd hang up on me.