Have they fired their network security person as of yet? This is just pitiful. I spent 8 years in a network NOC, and something like this is WORLD-WIDE call-out, and all hands on deck!
In fact, back in 2012 I was on shift when around 2:15am, our entire network starting dropping from Japan, and heading West on a slow roll. In fact, we had JUST also converted all the phone to IP phones, so even those went down. I ended up getting major PTSD out of that, and had to start all the callouts using a cellphone to coordinate it all. Took about 9 hours to get everything back up and running. Everything had to be restarted, including the SAP systems.
You know what caused it? Charter/Spectum replaced some sort of card in their network, and it caused total fail-back across our ENTIRE worldwide network.
They figured it cost us about $1 million per hour for every hour of outage.
A year later something almost as bad happened, when one of our backup centers in Dallas went down due to somebody crashing a vehicle, and wiping out a fiber node.